Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.7
(1,636 Reviews)
Rating breakdown 1,636 reviews
5 Stars
1,309
4 Stars
233
3 Stars
46
2 Stars
30
1 Star
18
95%of customers recommend this product.
(
1,508 out of
1,580)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
5
Best of Best
on June 10, 2021
Posted by: Anonymous
from Jacksonville
[This review was collected as part of a promotion.] I Bought Samsung Galaxy s21 plus i am very impress with picture quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera's, battery life,speed.
on June 10, 2021
Posted by: Ally
from Land O Lakes Florida
[This review was collected as part of a promotion.] I'm so happy with my S21plus over my S7 battery life twice as long cameras so much better.Overall performance And speed unbelievable. Thanks Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wonderful but for software glitches
on June 10, 2021
Posted by: Poemlady
from Bluffton, SC
[This review was collected as part of a promotion.] My husband's is fine. I now have a replacement. Still had to revisit store. WASN'T able to make calls.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello Poemlady, thank you for taking the time to leave this review. I understand how difficult this must have been. It seems like the issue has been resolved. If you are still having trouble, please feel free to reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407098
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407098
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Samsung Phones
on June 10, 2021
Posted by: Metal
from Lakewood, CA
Expertise:Expert
[This review was collected as part of a promotion.] The S21 line of phones are the best of the best. Samsung S21+ has outstanding speed, camera video & photo quality and zoom features. Screen size on all S21 lines are big and spotless. Highly recommended for all. *****
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 10, 2021
Posted by: Ranita
from Tustin CA
Expertise:Beginner
[This review was collected as part of a promotion.] First time using this product and I love it. And I will recommend it to a friend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great product
on June 10, 2021
Posted by: Gryphon
from Fayette, MO
Expertise:Intermediate
[This review was collected as part of a promotion.] Love everything about the phone except the service. Nothing changed except the phone and my service dropped considerably. Difficulty receiving calls and texts at work now.
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello Gryphon, thank you for bringing this to our attention. I understand what you are going through. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. If you are still having issues, we're here to help! Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406771
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406771
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Better than I thought
on June 10, 2021
Posted by: Lunacyinc1
from Grand Forks
Expertise:Intermediate
[This review was collected as part of a promotion.] The battery life on this phone is awesome. With my typical heavy use, I only have to charge this phone overnight.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great products and services
on June 10, 2021
Posted by: Cris
from Jackson Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I have ALWAYS enjoyed the galaxy line and it just keeps improving!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US