Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.7
(1,636 Reviews)
Rating breakdown 1,636 reviews
5 Stars
1,309
4 Stars
233
3 Stars
46
2 Stars
30
1 Star
18
95%of customers recommend this product.
(
1,508 out of
1,580)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
5
Samsung Excellence !
on June 9, 2021
Posted by: Caligal
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I love my new S21 it has all the great features and more!
I would recommend this to a friend!
Features
1
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on June 9, 2021
Posted by: SParrott
from Deford, Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] Camera quality is top notch and it is super simple to change themes and operate.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 9, 2021
Posted by: Aprilbouk
from Dallas
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a note 9 and am very happy with my new phone. It has lots of new features and the pictures are amazing. I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phone
on June 9, 2021
Posted by: raizyj
from Deerfield beach, FL
[This review was collected as part of a promotion.] Bought my S21 5G a couple of months ago and it hasn't disappointed. The speed and storage capabilities far exceed my older Samsung. 5G adds lightning speed. It's a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone
on June 9, 2021
Posted by: Mccleerey2003
from Newport oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm very happy with my phone. Love the pictures I can now take with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Unbelievable amount of options, Great hardware
on June 10, 2021
Posted by: PaulQ
from Western USA
Expertise:Expert
[This review was collected as part of a promotion.] I came from a Pixel. I'm impressed with this phone. The hardware is beautiful. The amount of options and customizations is almost overwhelming but it's a very good thing. Loaded with features. Beautiful screen despite the lower resolution, 120Hz refresh makes for a smooth display. The only cons may just come with the territory - make it lighter and drop the price a bit. Then, it would be perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Wish It Was Better
on June 10, 2021
Posted by: kh91
[This review was collected as part of a promotion.] The 5G sounds like it'd be a great thing, but it seems like the service I get is slightly worse with this phone than it was with my old phone that didn't have 5G. Also, the lack of an actual power button is really stupid. You have to hold down a volume button and one other button to turn the phone off. I do like the camera on this phone a lot. It takes very clear, high quality pictures. The color is beautiful, too (I got the purple one). Overall, the phone is decent, but could be better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello kh91, thank you for sharing this detailed feedback. I understand how this must feel. We would love the opportunity to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407412
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143407412
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 10, 2021
Posted by: Jess
from Delaware
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone is beautiful. Love the color, clarity of pictures, and excellent sound quality and speed. Big improvement from my prev Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US