Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.7
(1,636 Reviews)
Rating breakdown 1,636 reviews
5 Stars
1,309
4 Stars
233
3 Stars
46
2 Stars
30
1 Star
18
95%of customers recommend this product.
(
1,508 out of
1,580)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
2
when it works its fine
on September 27, 2021
Posted by: ghos5t7
from texas
Expertise:Intermediate
had mine for a few months and it constantly crashes. apps crash whole phone crashes. oh you wanted to use google too bad crash. oh samsung internet...crash.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome features
on September 30, 2021
Posted by: NanaG
from Medical Lake, WA
[This review was collected as part of a promotion.] I replaced my Motorola phone with the Samsung 21 plus and couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the phone design and software.
on November 11, 2021
Posted by: alegorila00
from Fort Smith, AR
Expertise:Expert
I am really happy with the overall experience ☺ I really recommend this phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Took away too many features
on November 18, 2021
Posted by: Yoshi
from Cincinnati
Expertise:Expert
Thought I was upgrading from a s5 but really downgraded. Lost key features that I loved like the aux port, micro SD slot, ir blaster, and the ability to swap out a dead battery with a full one. Now I gotta wait while it charges. Also starting s6 and up they got way to fragile with the s21 being the best one since the s5. Thank God it's atleast a plastic back. Also I couldn't even use my phone for 3 days until I was able to buy a charger block. Why on earth would samsung give you a cable with no block??
I would recommend this to a friend!
Features
1
Performance
4
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
I think this phone is possessed
on September 3, 2021
Posted by: Chimerakiss
from Chicago, IL
Expertise:Intermediate
I bought this about 6 months ago, about 2 months for it to get delivered. Thought it was pretty cool when I opened it. After using it for awhile (3 months in), it decides to drop calls, delayed VM, messages and doesn't always ring (*yes the volume is up). I miss calls, messages come in hours later, it's nuts ! it also doesn't let me chose which Bluetooth connections can be used or disconnect. It seems to just do it automatically. Most oddly, when I use it for a hot spot it shows up as an Galaxy S7. Not really sure if this is a S7 in a S21 + 5G body.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap junk
on August 26, 2021
Posted by: Djmoto
from Indianapolis Indiana
Expertise:Expert
Phone is like 3 weeks old screen is cracked camera is broke hasn't even been dropped, had my s8 active for like 4 years never broke the screen, Samsung is making cheap phones that brake on purpose, they have the technology to make a stronger screen and do not use it , samsung sucks!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Is ok
on April 15, 2022
Posted by: YolaFox
from West palm beach, Florida
[This review was collected as part of a promotion.] Not what I expected my note 9 was better I will not to happy with this product
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi YolaFox,
Thank you for sharing your experience with us. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S21+ to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413469
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Annoying notification popup
on May 22, 2021
Posted by: Mike
from Papillion, NE
Expertise:Intermediate
Prior to the last software update there was a feature that allowed the time setting in Notifications, Advanced settings, Suggest actions and replies for notifications to be adjusted. Now that feature is removed and the popup lasts for 2 minutes. It appears on practically every screen, gets in the way of just about everything that I try to do on my phone. It is really annoying. It pops up to tell me what I just did like delete an email or typed a password wrong or something like that. The time needs to be programmed for only a few seconds. It is way too long for me. Have to wait 2 minutes for the popup to go away. If you do anything before the first one goes away then the next one will popup after the first one. Samsung really needs to take a look at this and program this feature for only a few seconds.
Features
1
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 24, 2021
Hello Mike, thank you for bringing this to our attention. We understand how annoying this must be. We would definitely like to look into this issue further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143339406
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143339406
^Elizabeth
Written by a customer while visiting Samsung US