Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.7
(1,636 Reviews)
Rating breakdown 1,636 reviews
5 Stars
1,309
4 Stars
233
3 Stars
46
2 Stars
30
1 Star
18
95%of customers recommend this product.
(
1,508 out of
1,580)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
4
More power than you need
on November 9, 2021
Posted by: RandomGuy
from Carlinville IL
Expertise:Intermediate
My S21+ used to be my moms but she got the ultra. I'm able to do very intense tasks like emulation with ease. Its a lot better than my old a51.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Phone lasted 3 months with light use
on August 14, 2021
Posted by: black screen sam
from Carleton Mi
Expertise:Intermediate
Phone black screened after 3 months of light use. Make sure you backup your info to another source. I am also uncomfortable send my old phone back without the ability to do a factory reset. in my 30+ years of owning a cell phone this is the first one that was defective.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 17, 2021
Hello black screen sam, thank you for bringing this to our attention. I understand how difficult this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001470/) to an article that will help you troubleshoot the black display. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143611681
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143611681
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Many Features failures
on June 8, 2021
Posted by: Vanemms
from New york
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it last month and the face reconition works once in a while also the fingerprint ask many times and the system is very slow
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 25, 2021
Hello Vanemms, thanks for reaching out. I understand how difficult this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143462524
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143462524
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Mostly good, but... not without some glitches
on June 10, 2021
Posted by: Ray in CT
from Shelton, CT
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this in February and it's now mid-June so I would say I've given the phone a fair trial. The camera is, I think good, the display also. The biggest complaint that I have, unfortunately, is in the feature that I had hoped would be the greatest asset and that is its data radio. The quality of the mobile data is terrible with poor switching from Wi-fi to mobile data, constant dropping of signal, and very poor reception in areas where there should be a strong signal, 5G is spotty at best and, IMHO not deserving of all of the hype that it gets for the supposed speed and reliability gains that you should expect. Quite honestly, i would have thought that a Samsung device would not have n]been such a big diasppointment.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello Ray in CT, thank you for reaching out. I understand that this has been very difficult for you. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406357
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406357
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Finally Upgraded my Samsung
on October 22, 2021
Posted by: StarShine the Hippie
from Colorado Springs, CO
Expertise:Expert
Finally received my phone after 3 months of delayed shipping and back order. Nice and sleek slightly larger than i expected but nonetheless pleased with it. Downside is that all new phones no longer come with earphones or phone chargers bummer,(my old Samsung S8+ came with earphones, wall charger & base, pin and a little note thanking me for my purchase i guess this is the way now, lol. I basically received the phone, pin and the USB cable minus the base. I really wanted the candy red but it was only offered for a different version of the Galaxy series. Will provide an update to this review after one month of use.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The complete package !!!
on June 30, 2021
Posted by: JtMoney
from Myrtle Beach SC
Expertise:Expert
[This review was collected as part of a promotion.] I had previously been a religious iPhone user but I decided to give Samsung a try with its s21 series device and I have been nothing less than impressed. The phone will literally do anything the everyday user could possibly desire and its fully customizable from top to bottom so Samsung has allowed us to truly make the phone fit and work for you anyway you can think of not yo mention it's large display and full screen capacities makes it ideal for gaming or movie watching. It's thin sleek design makes it a very sharp looking device and it has the weight and feel of a quality made product and now paired with 5g makes it lightning fast. It's safe to say I love this s21+ galaxy and haven't picked up my iPhone since unboxing this new android from Samsung. Hands down best device on the market for the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello JtMoney, we're so happy that you've found the perfect phone for you. Welcome to the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on June 11, 2021
Posted by: Yuriality
from Fort Collins CO
Expertise:Expert
[This review was collected as part of a promotion.] I grabbed this to replace a slowly dying s9+ that had served me for a coupke years. The s21+ was a great upgrade in every respect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent purchase
on April 12, 2022
Posted by: Samsung user
from Houston, Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this 4 months ago the photos has got to be the number one reason I love this phone the pictures come out crisp and clear the video quality is HD soo many different ways to capture memories
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US