Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.7
(1,636 Reviews)
Rating breakdown 1,636 reviews
5 Stars
1,309
4 Stars
233
3 Stars
46
2 Stars
30
1 Star
18
95%of customers recommend this product.
(
1,508 out of
1,580)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
1
Horrible Phone
on September 1, 2021
Posted by: Segah
from Salt Lake City
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone was a horrible choice for a upgrade. It has no headphone connection. No micro SD add. The wireless charging doesn't work properly. No wonder this phone was super cheap! It's a crappy model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Great phone while it lasted.
on August 28, 2021
Posted by: Mudd Chicken
from Bridgetown, Barbados
Expertise:Intermediate
Got the phone in May and was really happy with it. That was until yesterday. I woke up to the black screen of death. The phone is still vibrating but it is black. Like another user I am not very comfortable sending off my phone without wiping it so now I’m left to buy a new phone. This is the first time I’ve had a problem with a Galaxy. Worst of all I’m no longer in the US which adds to the sucky situation.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Mudd Chicken, thank you for bringing this to our attention. I understand how difficult this must be for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001470/) to an article that will help you troubleshoot the black screen. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723288
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723288
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
What's up with the screens
on September 1, 2021
Posted by: Gramma5
from Stockton, Ca
Expertise:Expert
[This review was collected as part of a promotion.] I bought one, a month later the screen went dark never to come on again yeah took it back got another 1, Screen went black again, Took it back upgraded to the note 20, What is wrong with the screens
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
prolific device
on September 30, 2021
Posted by: FudgeTheVackz
from Phoenix, Arizona
Expertise:Intermediate
[This review was collected as part of a promotion.] After that title what else is there to say? However only thing i would add is it would be nice if the plus had a 512gb variant like the s10+ had. The no sd is livable however add 512gb & or 1tb to the s22+ we dont all want the ultra too BIGGG!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
May be last Samsung Phone I purchase
on August 14, 2021
Posted by: Folden
from Ruidoso Downs, New Mexico
Expertise:Expert
Have had this phone for less than 8 months. One month ago, screen went out a with only having a black screen, though you can still hear it making sounds when notification are being done.had to send it in for repair. Once I got the phone back it seemed to run worse then before the screen went out, not a month later the screen has only a black screen again, and they want me to send it in for up to 2 more weeks for them to try and fix it AGAIN.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 17, 2021
Hello Folden, thank you for sharing your experience with this phone. I understand how frustrating it can be to get service. We appreciate the opportunity to resolve this issue. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
So much stuff!
on June 29, 2021
Posted by: Raila
from Midwest
Expertise:Intermediate
This is the first new phone I have gotten in years. Got it about a month ago and every time I sit down to play with it I am still finding new things to do with it. The pics are amazing. The video is supremely clear and this is the first phone I have ever had that can capture true to life colors. I took pics and video of an amazing sunset while a storm was rolling in and the colors were dead on with what the sky looked like.
There are only 2 things I don't care for.
1. The side buttons are too shallow. My case makes them flush and I cannot tell when I'm even touching one. I had to put a dab of glitter polish on them so I can find them by feel. Ymmv depending on the case you choose.
2. There are way too many apps that cannot be disabled or uninstalled. I do not use many apps and when I have so many things that are pre-installed that I cannot do anything with, it is frustrating.
Aside from those two things, this phone rocks!
There are only 2 things I don't care for.
1. The side buttons are too shallow. My case makes them flush and I cannot tell when I'm even touching one. I had to put a dab of glitter polish on them so I can find them by feel. Ymmv depending on the case you choose.
2. There are way too many apps that cannot be disabled or uninstalled. I do not use many apps and when I have so many things that are pre-installed that I cannot do anything with, it is frustrating.
Aside from those two things, this phone rocks!
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Really didn't get to know it
on August 15, 2021
Posted by: SteveJay
from Phoenix, AZ
Expertise:Intermediate
Unfortunately I had several issues with the operations and features of the device and ended up returning the item within the three weeks. I believe I just got a poorly functioning phone. I am back at the starting point.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but fragile.
on June 28, 2021
Posted by: Anonymousreviewer2840
from West bend, Wisconsin
Expertise:Expert
Everything's good except the back glass broke within 3 months and I had it in case!! Not a bad one either, never had that happen to me before. And for any gaming the refresh rate is super nice, shame it isn't 4k too though.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US