Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.7 out of 5
4.7
(1,636 Reviews)
Open Ratings Snapshot
Rating breakdown 1,636 reviews
5 Stars
1,309
4 Stars
233
3 Stars
46
2 Stars
30
1 Star
18
95%of customers recommend this product. 
(
1,508 out of 1,580
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Best phone
on September 5, 2021
Posted by: Timbo
from Olympia Washington
Expertise:Intermediate
[This review was collected as part of a promotion.] I love this phone, its very easy to get fanilar with, 5g is awesome, stays charged.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Great Phone
on September 5, 2021
Posted by: Samsung Guy I
from Denver, CO
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a Samsung 7 to this model and was amazed at how much better it operated than my old phone. Data transfer form my old phone was extremely quick and nothing was missing when I chacked.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic features!
on September 5, 2021
Posted by: Calico84
from Allen, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded to this phone in May for the new upgraded camera and video features and I am not disappointed at all! The Galaxy phone series have always been by favorite phones, including this one. The only problem I've had with my phone is the screen had totally gone out but the phone was still working. Once the battery finally died, I charged it and decided to try to turn it on and the screen was perfectly fine again. I have not experienced any other problems, with that exception. Definitely recommend!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful phone & Apps
on September 5, 2021
Posted by: Csfl
from Pompano Beach, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this in March for my birthday. One of the best presents I ever gave myself.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Broken screen
on September 5, 2021
Posted by: Zacman95
from Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I had the phone for just under two months and the screen stopped working. Took it to the provider, they told me it would be a ten day turnaround to get it fixed. They wouldn't replace it. They recommended taking it to repair shop for warranty work. Took two days and I fund out later they replaced the battery. Now the battery drains really fast. It seems as though it's a lower quality battery. Never had a problem with any other S series but the S21 series seems to be poor quality compared to the previous phones.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesomeness
on September 5, 2021
Posted by: Anonymous
from PR
Expertise:Expert
[This review was collected as part of a promotion.] Everything I wished for in terms of features and mostly battery life
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great features
on September 5, 2021
Posted by: Anab
from Stockton CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for over 3 months now and absolutely love every feature. The camera is my favorite! the quality of photos are awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best
on September 5, 2021
Posted by: Ragstng
from Calexico, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I had it for 3 months plus and it is the best I had so far
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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