Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Average customer rating
4.7
(1,636 Reviews)
Rating breakdown 1,636 reviews
5 Stars
1,309
4 Stars
233
3 Stars
46
2 Stars
30
1 Star
18
95%of customers recommend this product.
(
1,508 out of
1,580)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21+ 5G 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great for photos and watching videos
on September 1, 2021
Posted by: chris
from Cedar Rapids, IA
Expertise:Intermediate
[This review was collected as part of a promotion.] Works well for photos. We have taken some and the quality is very good. I use it to watch pod cast and the quality and receptions is very good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Happy upgrade, but not perfect
on September 1, 2021
Posted by: Wiggledoc
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded my Galaxy S8+ to the S21. I enjoy the 5G data speed, as well as the general quality of the S21. I am less thrilled with the finger print sensor move to the face. It can be difficult to locate, since there is no physical sensor. The S8 had a dedicated sensor on the back that you could locate by feel.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Not the greatest
on September 1, 2021
Posted by: Happa
from Woodburn, Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] Not too happy with this phone.
Busby is a real pain. Wish it were not on phone.
I would prefer that the on/off button and the volume buttons be on opposite sides.
It is, also, a pain to restart the phone.
Busby is a real pain. Wish it were not on phone.
I would prefer that the on/off button and the volume buttons be on opposite sides.
It is, also, a pain to restart the phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello Happa, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best in class features
on September 1, 2021
Posted by: Anonymous
from Virginia, VA
Expertise:Intermediate
[This review was collected as part of a promotion.] Not gonna lie. Samsung is my favorite company. They make the best phones. Period.
I am thoroughly satisfied with the s21 plus, the best phone I've had.
I am thoroughly satisfied with the s21 plus, the best phone I've had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Camera Keeps Me Coming Back to Samsung
on September 1, 2021
Posted by: AlexaD
from Dallas, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] My friends and I are split about 50/50 between IPhone and Android users. However, I end up being the one to document all our dinners, road trips, and random outings. Why? The camera is incredible. I have taken headshots and business page photos for friends because they love how my pictures turn out. Love the phone and will continue to be a loyal Samsung Galaxy owner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on September 1, 2021
Posted by: Daddy
from Indiana Pa
[This review was collected as part of a promotion.] Good luck with Galaxy products , always get fast and friendly service
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Crappy signal
on September 1, 2021
Posted by: Polar
from Arlington, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Boughta few months ago. Looks nice and all but the service seems much worse now than my s9. Same plan and provider, but it seems like the antennas reepion is not as good
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello Polar, thank you for bringing this to our attention. I understand how important this is for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143733397
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143733397
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Purple pal
on September 1, 2021
Posted by: Sweetiepie
from CA
[This review was collected as part of a promotion.] I always put off buying a new phone for years, but I am so glad I broke down and did it! It is FANTASTIC! I love how everything just works! All my apps run so much smoother, and a lot faster than ever! I love taking pictures with it, even the tones it comes with. This is absolutely the best phone I have ever had! It is large, but I am getting older, so no real biggy there, and I can at least find it in my purse!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US