Customer reviews from cuisinart.com
Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
4.6
(541 Reviews)
Rating breakdown 541 reviews
5 Stars
405
4 Stars
79
3 Stars
30
2 Stars
13
1 Star
14
92%of customers recommend this product.
(
371 out of
404)
Customer Reviews for Cuisinart - 12-Cup Coffee Maker - Black/Stainless Steel
Posted by: Coffee lover1954
from Washington DC area
Gender:Male
Verified Purchase:Yes
This is my 3rd coffee maker of this kind. They all have leaked after a while. This one is 3 days old and keep going on self cleaning mode for no reason. It does make great coffee but won’t last more than 2-3 years
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 7, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: BeccaL
from Pennsylvania
Gender:Female
Verified Purchase:Yes
Alot of parts but coffee stays hot and delicious! Replaced a grind and brew Cuisinart with this model. No carafe to deal with. So far a great purchase!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Swabird
from Aurora CO
Gender:Male
Verified Purchase:Yes
Our 2nd one. This work great for our needs. Really like no glass carafe.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: C S Webb
from Tennessee
Gender:Female
Verified Purchase:Yes
This is my second one of this Cusinart coffee machine. The first one finally gave it up after almost 7 years. I love the ability to make one or 12 cups, easy programmable settings and the ability to keep it hot for up to 4 hours. It is extremely difficult to find a coffee machine that does not require a carafe. Most without the carafe are espresso or 2-4 cup. I really love this particular model coffee machine
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Sages' Nana
Gender:Female
Verified Purchase:Yes
I have been having this for a few weeks. I appreciate the fact that the water and coffee reservoirs can be removed to wash. The coffee comes out piping hot.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: not happy with waste
from California
Gender:Female
Verified Purchase:Yes
I had the best basic Cuisinart coffee maker for 20 years until it broke and I had to purchase a new one. I was excited to get a Cuisinart once again but to my sadness it broke within 6 months and a replacement sent to only break again so this is my third replacement. I am hopeful but they do not make them the same anymore. It is a shame to waste manpower, raw material, time, gas to ship and money just to have a very temporary product that will fill a landfill. The earth deserves better and your company really needs to have a quality control so as not to waste. I know you want to make money but this can't be the way for anyone in the long run.
Written by a customer while visiting cuisinart.com
Customer Rating
2
Quality has declined!
on May 23, 2025
Posted by: KED2003
Gender:Female
I have had this model for years. The most recent one (purchased in November) was nothing but problems. The machine would brew even set on auto brew for the morning. Every few pots it wanted to be cleaned. Then it wasn't brewing the full pot. It would have to be turned off & back on as many as 3 times to get the entire pot brewed. I called as it was still under warranty. I thought great it's replaced. The replacement is 1 WEEK OLD and the auto brew feature just brewed the pot (7 p.m. currently) that was set for 4:45 a.m.). Completely fed up that quality seems to have taken a severe nose dive. Disappointed is an understatement after having had several of this model in the last 8-10 years.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, July 7, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319713. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
We are so sorry to hear about the trouble you’ve had with your coffeemaker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900319713. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Nakedland
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It needs a bold feature because it brews so fast, it doesn’t extract enough flavor.
Having that feature would be incredible
Having that feature would be incredible
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com