Customer reviews from lg.com
LG - 8,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Average customer rating
4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
12
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
3
Customer Reviews for LG - 8,000 BTU 115V ELECTRONIC SMART WAC W/REMOTE - WHITE
Customer Rating
4
Cool little Unit
on August 14, 2024
Posted by: osaki77
from New York, NY
[This review was collected as part of a promotion.] This was my first time buying one of these wall units so the expectation was already low but this unit actually made me feel great about my choice. I really like the ability to program cooling times and set temperature and fan speed. Love that is wifi compatible because I control it through my Alexa speakers and/or my phone. The only downside is that once it's on, it's always on. It doesn't stop blowing cold air even after the target temperature is reached. This is an issue with your electric bill for sure but if you don't particularly care how much you spend in electricity, then this is meaningless.
Pros: Features/Settings
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Keeps Cold. Noisy.
on August 28, 2024
Posted by: ecub
from Philadelphia, PA
[This review was collected as part of a promotion.] We've had this for a couple of months and from the beginning, it's been so loud. Though I like the temperature control, the rattling noise is enough cause to replace it.
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy LG Digital Care Team, August 28, 2024
Hey there! We appreciate you taking the time to leave us a review using your LG A/C. We're here to help smooth out the noise and get your cool vibes flowing again! Let's get to the root of that rattle and silence it for good.
The likely cause for the rattling noise you're experiencing is improper installation or unsecured parts, such as the duct and window panels. We recommend checking the integrity of the parts to ensure proper secureness. If any parts are unsecured, the rotation of the compressor or motor will cause noise. For a refresher, you can review our installation video here: https://www.youtube.com/watch?v=NszWTe9sPKo.
If you still need help with your A/C, please follow up with us on social media @LGUSSupport with your contact info and model number. Our team will be happy to help! *Joseph
The likely cause for the rattling noise you're experiencing is improper installation or unsecured parts, such as the duct and window panels. We recommend checking the integrity of the parts to ensure proper secureness. If any parts are unsecured, the rotation of the compressor or motor will cause noise. For a refresher, you can review our installation video here: https://www.youtube.com/watch?v=NszWTe9sPKo.
If you still need help with your A/C, please follow up with us on social media @LGUSSupport with your contact info and model number. Our team will be happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
3
Not as good as older model
on June 7, 2024
Posted by: Mokd
from pA
Bought this to replace an older 8000 LG air conditioner. This is not nearly as effective as the prior model. Does not cool the room as fast or as cool as the older model.
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy LG, June 7, 2024
Hello there. Thank you for sharing your feedback regarding your LW8024RSMY air conditioner. We're sorry to hear that it hasn't met your expectations, especially when compared to your previous LG model.
Your satisfaction is important to us, and we genuinely apologize for any inconvenience this may have caused. We strive to provide high-quality products that meet the needs of our customers, and we regret that your experience with the LW8024RSMY has fallen short.
To better understand and address your concerns, please send us a private message on Social Media @LGUSSupport. Our team is dedicated to assisting you and finding solutions to improve your experience with our products.
In the meantime, we recommend checking the air conditioner's settings to ensure they are optimized for your room size and cooling preferences. Additionally, cleaning or replacing the air filter regularly can help maintain optimal performance.
We appreciate your feedback and the opportunity to assist you further.
—Renzo
Your satisfaction is important to us, and we genuinely apologize for any inconvenience this may have caused. We strive to provide high-quality products that meet the needs of our customers, and we regret that your experience with the LW8024RSMY has fallen short.
To better understand and address your concerns, please send us a private message on Social Media @LGUSSupport. Our team is dedicated to assisting you and finding solutions to improve your experience with our products.
In the meantime, we recommend checking the air conditioner's settings to ensure they are optimized for your room size and cooling preferences. Additionally, cleaning or replacing the air filter regularly can help maintain optimal performance.
We appreciate your feedback and the opportunity to assist you further.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
2
on July 5, 2024
Posted by: Simon12
HATE that the "Energy Saver Mode" automatically increases the temperature. Defeats the purpose!!!
Response from lg.comBy LG, July 5, 2024
Hi, Simon. Thank you for taking the time to review the LG Air Conditioner (LW8024RSMY) model. We understand your disappointment with the "Energy Saver Mode" automatically increasing the temperature. Our goal with the Energy Saver Mode is to optimize energy consumption and reduce overall usage. However, this feature may not align with everyone's preferences.
We appreciate your feedback and will consider it as we continue to develop and enhance our products. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport. ^Juvy
We appreciate your feedback and will consider it as we continue to develop and enhance our products. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Great Conditioner
on July 18, 2024
Posted by: ismael13
[This review was collected as part of a promotion.] I bought this conditioner a couple of weeks ago and I am honestly surprised that it had turned out great. It really kept my room cold and it is a pretty large one as well. I will be purchasing more from this company in the future.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Life Savers!
on July 29, 2024
Posted by: wordmanrocks
I actually bought two of these units, and they have been a life saver for me, I have a medium size apartment, with two rooms and a window in each room. I was hospitalized with lung disease just before purchasing the units, and thought I'd have to move, but buying the A/C units has allowed me to keep my place and breathe cool air. They work great, and are very quiet.
Written by a customer while visiting lg.com
Customer Rating
5
Really nice unit
on August 2, 2024
Posted by: Kevin J K
This air conditioner works really well and cools the room fast.
Very quiet compared to other air conditioners that I have.
Very quiet compared to other air conditioners that I have.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Cool it down
on August 3, 2024
Posted by: Robbfett
We needed a window unit and this one works great .
Written by a customer while visiting lg.com