Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(21,063 Reviews)
Rating breakdown 21,063 reviews
5 Stars
18,074
4 Stars
2,292
3 Stars
408
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,119 out of
1,297)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Gabby
from Chi
Verified Purchase:Yes
I can't screenshot! If using the volume buttons it's hard and most of the time only gets the volume up. Using the slide the screen it's like mission impossible.
Performance
5
Design
5
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Gabby, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that new devices can come with a bit of a learning curve including how to capture a screenshot perfectly on the first try. We have provided a link to the complete manual for your device that highlights the different ways this task can be accomplished. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome performances among other things
on December 12, 2025
Posted by: Kimberly
from Grand Bay AL
Expertise:Expert
This had been one of the lost outstanding Samsung Galaxy phones I've ever owned the camera is outstanding the display that performance the storage that just I love everything about this phone I would highly highly recommend this phone to anyone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zahir Mohamed
from Queens
Expertise:Expert
Verified Purchase:Yes
Samsung galaxy S25 ultra is one of the best device you can ask for within these modern time in this future .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone
on December 22, 2025
Posted by: Chrissa11
Phone doesnt seem any different than the s24 ultra. Other than the shape of the phone they ate pretty much the same. I also have the s25 plus and I honestly like the + better. It feels better in your hand its lighter and it doesnt work any differently than the ultra. Pictures come out nice on both phones and I dont see any difference in that
Response from Samsung USBy R&R Team, December 22, 2025
Hey Chrissa11, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can take time to fully discover your device, and best align the settings to your preferences. We have provided links to resources to help you discover additional capabilities that can help you maximize your experience with your device, and answer any questions that may come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 7, 2025
Posted by: Love it
I am happy with it i like all the great new stuff onit
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 7, 2025
Posted by: Budman
Just got the ultra and love it. It's fast easy to use
Written by a customer while visiting Samsung US
Customer Rating
5
the ease of ability to use it
on February 8, 2025
Posted by: 1234nk
[This review was collected as part of a promotion.] the layout of settings, dope down menu
is user friendly
is user friendly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Back of phone is hot
on February 9, 2025
Posted by: Natalie
Expertise:Beginner
Beautiful phone. I am a samsung gal, s10edge ..s20fe...s23ultra...to the new 25ultra. Yall have a custom here but as soon as I got my phone I could feel how hot it gets by the camera. That worries me. Never have I felt yalls phones get so hot. Hopefully this phone is able to reach the great things they say.
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey Natalie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding your new device to be beautiful. We have provided a link to a troubleshooting guide to help you with the temperature of your new device and have the best possible experience with your device. We have also shared a link to the Samsung Support Team if you have additional questions or this matter continues with the temperature of your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US