Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,992 Reviews)
Rating breakdown 20,992 reviews
5 Stars
18,017
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
This phone has great features
on October 8, 2025
Posted by: Jkala112705
[This review was collected as part of a promotion.] The phone feature Galaxy AI is very helpful.
I use this device for streaming, gaming, movies, sports, work, school and more.
I use this device for streaming, gaming, movies, sports, work, school and more.
Value
4
Response from Samsung USBy R&R Team, October 8, 2025
Hi Jkala112705, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the usage of your device for your streaming and gaming, and finding the features of Galaxy AI so helpful for a range of daily tasks. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Useless S pen on the ultra 25
on November 5, 2025
Posted by: Ultra
from Michigan
Expertise:Intermediate
I purchased the Galaxy S24 Ultra (or S25 Ultra) expecting full use of the S Pen—including the remote camera shutter function (press the S Pen button to take a photo while holding the phone at a distance). For previous models this worked well. For example, Samsung’s official documentation for the S24 Ultra states that you can set the S Pen button as “Take picture” under Settings → Advanced features → S Pen → Air actions.
However, with the S25 Ultra (and apparently future models), the S Pen no longer supports the Bluetooth/remote shutter function. Samsung themselves confirm the new S Pen is non-Bluetooth enabled and does not support the remote photo shutter feature.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Ultra, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen and integrating them in to your usage. We have also shared a link to the full manual for your device to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
Expertise:Intermediate
Verified Purchase:Yes
Do not like the S25 ultra at all. I have the S23 ultra and feel that is far superior to the S25 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 7, 2025
Hi Matt, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of a learning curve when features and uses you have been accustomed to have been changed. We have provided a link to the complete manual for your device to help you with these changed and updates at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
When you're at the top, there's only one way to go
on November 8, 2025
Posted by: 11yearsSamsungCustomer
[This review was collected as part of a promotion.] Overall, it is a bit of a dissappointment from previous versions.
• The physical dimensions have diminished from sexy to boxy. It is very thick, heavy, and uninspiring.
• The AI feels bolted on over integrated, however, the photo editing AI is World - Class. Simply amazing.
• After many iterations taking photos, given the upgraded hardware, the quality of the resulting images appear no better than my S23 Ultra. Depth and focus are dissappointing.
• The screen brightness is superb and the resolution equally impressive. This is my first iteration of the Ultra with a flat screen and I miss the Edge style immensely.
• One UI8 is a tremendous let-down -- eliminating so many features and capabilities of prior versions like window transparency, window pinning, and the original DEX.
It seems as though Samsung set out to check as many boxes as possible forgetting the artistic astetic they originally created generations ago.
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of frustration as you adjust to the changes. This device has been designed to be thinner and lighter than previous generations for a more comfortable feel in your hand during prolonged usage. We have provided a link to the complete manual to assist you with the different features of Galaxy AI and helping you best align the settings for a more seamless experience with your phone, and features specifically like DeX. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or want additional assistance with your phone through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking. Where's the upgrades? Not even magnetic..
on November 19, 2025
Posted by: LaReign
First impressions here but already from my s22 ultra this phone has all the same features except downgraded front camera & down graded s pen. I only switched because I was forced to. My phone stopped working because the update wouldn't download. & I know I could've just went online & downloaded it through the computer but what a hassle & would i need to repeat this every update? Ew.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 20, 2025
Hey LaReign, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We have provided links to articles to help you with the different features of your camera and your S Pen. We have also shared a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung galaxy phone yet
on November 22, 2025
Posted by: GALAXY4WIN
[This review was collected as part of a promotion.] I love the AI feature on my new Samsung Galaxy S25 Ultra. I think it's the best phone that Samsung has made yet, with its ease of use, high quality, and high performance. I love using the AI to write emails. I use the refined features to spell-check and grammar-correct all my emails and even messages before I send them. It has helped me countless times. There is even a feature where you can change the writing style of your message/email.
This phone is the best. It takes pictures when you want them, how you want them, perfectly every time. If there is something in the picture you don't want, even if you want to remove a person or object in the background that you don't want there, you can easily remove it with the AI feature in editing.
The battery life on my Samsung Galaxy S25 Ultra is the greatest. I work long shifts, and my S25 has never left me in the dark or even stressing that my battery will die. The fast charging is amazing; in 45 minutes to 1 hour, the S25 Ultra is ready for the day.
The S25 Ultra has never felt heavy in my pocket or uncomfortable to have around me all day, even though it's a powerhouse in the palm of your hand.
I own a few Samsung Galaxy devices, like a Galaxy Book, Galaxy Watch, Galaxy Buds, and a Samsung TV. The way everything seamlessly connects in the Samsung ecosystem is just perfection—hassle-free, stress-free connection.
On top of all that, with its features, performance, and quality, it is such a good-looking phone.
Thank you samsung
Thank you samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PHENOMINAL SMART PHONE
on November 27, 2025
Posted by: AllenK000
[This review was collected as part of a promotion.] I love my Samsung device (GALAXY S25 ULTRA) for everyday use. If I had to compair it to other smartphone brands it would be impossible because im a dedicated Samsung customer. Thank you SAMSUNG for all the hardwork making amazing electronics. Keep up the great work and you will have a customer who will continue supporting the SAMSUNG brand...!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Bran
Expertise:Intermediate
Verified Purchase:Yes
Phone is pretty good. Sad that it doesn't have bluetooth enabled S pen like its previous series phones. Feels lighter in weight. One feature that would be nice to bring back is phone to vibrate upon moving when you have a text. This phone only has it for missed calls instead of missed calls and texts.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US