Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,991 Reviews)
Rating breakdown 20,991 reviews
5 Stars
18,016
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
Great features
on October 23, 2025
Posted by: Teacher
[This review was collected as part of a promotion.] The features are great. But it would have been greater if the S Pen could take pictures like in the S 23 Ultra
Value
4
Response from Samsung USBy R&R Team, October 27, 2025
Hey Teacher, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with your device. We have provided a link to the full manual for your device to help you with the hand gestures and voice commands that are available to help you control your camera from afar. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Newer is not always better
on October 25, 2025
Posted by: Jaxc
from Tyler, Texas
Expertise:Intermediate
My husband & I have both used Samsung phones for years now, loved them. Until we both got these S25 Ultra phones back in the spring. My phone has had the most continuous problems from the start. Hard to set up, hard to understand, & hard to control - just touch a page & it jumps to another page or the sound just goes up or down on it's own, no matter what I set. I have had this strange message that pops up on my screen many times a day, something about my husband's phone, but they are not connected. It stays on the screen a few seconds & then goes away. Don't know where it comes from, what it means, or how to stop it. I did the settings like my last phone, but this new one has a mind of it's own. I don't feel secure. Would give anything to get my old S23 phone back!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, October 27, 2025
Hi there Jaxc, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations, and we would love to assist you. We have provided a link to the complete manual to assist you with the ways the software has been changed from your previous device. We have also provided a link to the Samsung Support Team to assist you with the features that are not operating as intended that you mention with the software. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Thomas
from Erie, PA
Expertise:Intermediate
Verified Purchase:Yes
Everytime i buy a new phone it costs more and delivers less. They took the Bluetooth out if the S Pen. First they took my ability to change a battery, then they took the headphone jack, then the sd card slot. That's it. I'm done.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Thomas, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when features you have used in the past have been changed on your new device. The removal of features like the headphone jack and usage of micro SD card are in effort to enhance the durability of your device as well as the water resistance. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared links to the complete manual for your device and to the Samsung Support Team to help you best align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: okon
Verified Purchase:Yes
The stupidest thing that Samsung could've done is remove the Bluetooth feature from the SPen. As a content creator, that's the sole reason I buy the Ultra. Will be replacing.
Response from Samsung USBy R&R Team, January 8, 2026
Hey Okon, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when you have a new device that does not have a feature you have loved using in the past. We have provided a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device for remote control. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Display!
on February 7, 2025
Posted by: S25U4Life
[This review was collected as part of a promotion.] I absolutely love this phone, it is super fast, the battery lasts for days, and the improved form factor makes it feel more premium. Samsung you have done it again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
More of the same.
on February 8, 2025
Posted by: HonestAbe
[This review was collected as part of a promotion.] It is fast. But so was the s24 ultra. It is more square than the s24 ultra. It has less non AI features. If you already have a last year model. Don't even bother. Nothing revolutionary or new of merit. Suuuuure it has a barely noticeable larger screen. But other that and AI gimmicks. It's the same old rehashed design.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hello HonestAbe, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra. We understand how important it is to you to feel that you have made a good and worthwhile investment in your new device. We have shared a link to the full device manual to help you with the settings to align to your preferences, and discover the full capabilities and updates. We also recommend checking out some of the amazing videos we have that highlight the enhanced features and fun ways you can use your device. Lastly, we have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great AI phone
on March 5, 2025
Posted by: DDARRY
[This review was collected as part of a promotion.] Great advancement on AI feature compared to previous model. Simply amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No bluetooth for the S PEN
on March 20, 2025
Posted by: Otis
from Minneapolis, MN
Expertise:Intermediate
Why on earth would Samsung remove the bluetooth for the S Pen? Trying to save a few dollars? The phone is already crazy expensive. Now the S Pen is basically a useless piece of garbage.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Hey there Otis, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the accessories or overall functionality of your new device can take time to adjust and integrate the new features in to your usage. We have provided a link to an article to help you with the redesigned features of the S Pen. This will help you easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US