Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,990 Reviews)
Open Ratings Snapshot
Rating breakdown 20,990 reviews
5 Stars
18,015
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,116 out of 1,294
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great phone
on October 25, 2025
Posted by: Saber4
[This review was collected as part of a promotion.] The software of the phone is fast and smooth. The ai phone calls is a great addition to not answer and let the ai do it for you which is great.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The s pen has become completely useless
on October 30, 2025
Posted by: Krazy2h8
[This review was collected as part of a promotion.] I have always loved the ultra because of the features the s pen provided but the galaxy s25 ultra completely ruined that by removing the air commands. I used to LOVE being able to use my s pen... the only reason I rated this phone 2 stars instead of one is bc of the camera and AI picture and video options.. samsungs failure to utilize the S pen has made the ultra a complete failure bc its now just an over priced version of the galaxy plus.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Krazy2h8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes being made to accessories, and features you have used in the past can cause frustration. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Terrible Voicemail.
on November 12, 2025
Posted by: Donald0331
I cannot stand the voice mail. It takes you 10 minutes to listen to your voice mails. It reads off times and data, AND spells out the phone number AND tells you how long the message. All of which you will know if you could just listen to your voice mail without a 10 minute prompt.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the trade-in
on December 13, 2025
Posted by: Tleezy79
[This review was collected as part of a promotion.] I was hesitate to trade in my S22 Ultra for the the S25 ultra. But due to the sale and trade in offer I couldn't refuse. I am very glad as the phone does everything the S22 could but better, faster, and more crisp.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Works Fine
on December 13, 2025
Posted by: A N B
Expertise:Intermediate
Verified Purchase:Yes
I have had no issues with my phone. The only downside is most of the samsung apps cannot be Uninstalled, and the fact that the stylus is considered an accessory and as a result does not come with a warrenty.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I love the phone
on February 3, 2026
Posted by: crooclyn
Expertise:Expert
Verified Purchase:Yes
I love the phone but I been have little problems with my phone for some reason I have to restart my phone cause is keep having these little glitches can someone call me about my device
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Crooclyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities on your device. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team for your convenience if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This phone is bloated, unlimited data harvesting.
on January 13, 2026
Posted by: Rundontbuy
Expertise:Intermediate
Samsung has officially lost my loyalty after this annoying data collecting, with poor privacy protection. Our freedoms are gone, stop supporting these type of corporations.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 14, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your privacy and security are to you when using your device. We have provided a link to the complete manual to help you adjust the available settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with all available options to feel secure using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Samsung s25 ultra
on February 20, 2026
Posted by: Lilly
Expertise:Expert
I bought this phone in December 2025 and I don't like that you can assign different sounds to different people when text and or call also with have different sound for app and can't use the pen to take pics like with the order model Samsung phones 1😔
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Lilly, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the customization of your device is to you, and we have provided a link to the complete manual for your device to help you discover the ways you can customize your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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