Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,450 Reviews)
Open Ratings Snapshot
Rating breakdown 20,450 reviews
5 Stars
17,547
4 Stars
2,222
3 Stars
394
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,111 out of 1,289
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great phone
on January 20, 2026
Posted by: Joey F
from SF Bay area
Expertise:Expert
Verified Purchase:Yes
Its a great phone. Long battery life. Amazing picture quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Joey F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced battery life and camera quality of your device. We have provided links to resources to assist you with the discovery of additional features like Galaxy AI that can further enhance your experience, and answer any questions you may have as you use your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not as good as my S24 Ultra
on January 20, 2026
Posted by: Anonymous
from Indiana
Expertise:Expert
Verified Purchase:Yes
The battery life is horrendous as compared to my S24 Ultra. I'd get 16 hours on it, the S25 Ultra just gobbles power
Features
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2026
Hey Zookeeper, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not operating as expected. If the intelligent battery has not made the necessary adjustments to maximize the battery life of your device as intended, we have provided links to troubleshooting guides to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
As great as advertised
on January 21, 2026
Posted by: Jie Q
Verified Purchase:Yes
This thing is so great I don't even need a laptop anymore. Very glad I jumped into Samsung. Would buy this again
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jie Q, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with your new device, and finding it a great powerhouse for so many daily tasks. Please, don't hesitate to reach out to us again in the future if you ever have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Telephone
on January 21, 2026
Posted by: Liline
from New jersey
Expertise:Expert
Verified Purchase:Yes
Great quality so far I really like the improvement
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Liline, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that youa re enjoying the enhanced capabilities, and design of your new device. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, super fast, takes great pics.
on January 21, 2026
Posted by: Jrtnnc
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Super fast phone, would definitely recommend. Bought the Galaxy 8 classic also.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jrtnnc, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving this device, finding it so fast during your usage. We have provided links to resources to help you discover additional features available on your device, including Galaxy AI, and answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Camera Phone
on January 21, 2026
Posted by: Dana
from California
Expertise:Intermediate
Verified Purchase:Yes
In my opinion, the Samsung Galaxy series has the best camera. My travel pictures & videos taken w my S25 Ultra are publish worthy!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2026
Hey Dana, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the camera of your device, and finding it to be so amazing for documenting your travels. We have provided a link to the complete manual to help you with additional features like Galaxy AI that can take your photos and videos to a whole new level. We have also provided a l ink to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good Phone
on January 21, 2026
Posted by: Anonymous
from FL
Expertise:Expert
Verified Purchase:Yes
Overall a good phone that is fast and the display is clear. I use to have a One Plus and one feature I wish the Samsung phone had that the One Plus had was the switch on the side of the phone to silence the ring. It was quick and easy
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Hala Madrid, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings and capabilities to your usage preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Constant surprises. Excessive advertisement
on January 22, 2026
Posted by: Neil Bacon
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
No AI orientation or training. excessive complexity. Great features small keyboard makes typing difficult
I would recommend this to a friend!
Performance
3 out of 5
3
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Neil Bacon, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve, and may cause frustration as you align your settings to your preferences. We have provided a link to an article to help you with any pop-up ads. We have also provided a link to the complete manual for your device to help you with the features of Galaxy AI as well as additional capabilities. We have also provided a link to the Samsung Support Team to assist you through chat with any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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