Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,481 Reviews)
Rating breakdown 20,481 reviews
5 Stars
17,575
4 Stars
2,224
3 Stars
395
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,112 out of
1,290)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Anonymous
from Livingston, TN
Expertise:Intermediate
Verified Purchase:Yes
I did have an issue with trying to use usb to copy & paste from phone to a usb. I did try more than one cord for that. Also, phone right after setup said I could only make emergency calls. My old S22 Ultra also did that occasionally. The S25 Ultra does seem to take better pictures indoors - makes pictures brighter than S22 Ultra, which is a good thing.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
Verified Purchase:Yes
Great phone and super fast. The camera is great. The photos are so clear
Response from Samsung USBy R&R Team, March 6, 2026
Hey Chris, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are enjoying the enhanced speed, camera quality, and usage of your device. We have provided links to resources to help you fully discover the capabilities of your device like Galaxy AI, align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: DeeGee
from Texas
Verified Purchase:Yes
Haven't even gotten into the phone and all it's features but I have always loved Samsung and I am loving this galaxy!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DonQ
Verified Purchase:Yes
👍🎅🎅🎅🎅🎅🎅🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿🍿
Written by a customer while visiting Samsung US
Posted by: Dj XTc
from Los Angeles, California
Expertise:Expert
Verified Purchase:Yes
Excellent, I've always owned Samsung phones and have always enjoyed everything they offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, March 6, 2026
Hey Dj XTc, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how excellent you are finding your new device, and we have provided a link to the complete manual to assist you in fully exploring the features and capabilities available on your device. We have also shared a link to the Samsung Support Team for your convenience to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
The Samsung Ultra S25 replaces my former museum piece an S10. The difference is stunning. The new phone is capable of handling online research while I’m in the field as well as maintaining a 5G connection. The quality of the sound is amazing and the photos are crystal clear. The only thing I really have to adjust to is the increase in overall size. A small thing when compared to the better overall quality.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: GreTC
from California
Expertise:Intermediate
Verified Purchase:Yes
So far, my Ultra has lived up to my expectations. I am still exploring its capabilities.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey GreTC, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding this device to operate as expected, and that you are exploring all of the amazing features available on your device. We have provided a link to the complete manual to assist you with this exploration and alignment of the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
S pen is pointless
on December 26, 2025
Posted by: KendraD
from Myrtle Beach, sc
Expertise:Expert
Phone itself ot great but I honestly think its a downgrade from the old one. S pen doesn't have Bluetooth and that was the best feature to be able to take group photos. Now its useless.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, December 29, 2025
Hi there KendraD, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a new device that is not operating as expected. We have provided links to a few resources including an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera for your group shots. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US