Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,683 Reviews)
Open Ratings Snapshot
Rating breakdown 20,683 reviews
5 Stars
17,742
4 Stars
2,254
3 Stars
399
2 Stars
128
1 Star
160
86%of customers recommend this product. 
(
1,113 out of 1,291
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great phone
on December 23, 2025
Posted by: Adsf
Verified Purchase:Yes
Works so much better than the s23. Fast. Better pics and videos. Easy to transfer from the old phone as well
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 23, 2025
Posted by: Midnight Toucan
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
No issues with phone. Great battery, camera. Screen, durable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's good
on December 25, 2025
Posted by: Slagathor
Expertise:Expert
Verified Purchase:Yes
I upgraded from the S22 Ultra to the S25 Ultra and it's good. Glad to be rid of the curved screen lol
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hi there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the upgraded features and capabilities of your new device, and that you are pleased with the updated design of the display. We have provided a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever!!!!!!!
on December 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
I love my phone. I know I'm not using it to it full potential but all the features that it has is out of this world!!!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 6, 2026
Hi Jennifer Terrell, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love your new device. We have provided a link to the full manual to help you make use of all of the amazing features available on your device including Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on December 25, 2025
Posted by: Madk
Verified Purchase:Yes
It's awesome. I love it. I always recommend to buy it.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best OLED screen
on December 27, 2025
Posted by: Simone
Verified Purchase:Yes
Best OLED screen on a smartphone.
Great for watching movie on your phone,most gorgeous display on the market.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 3, 2026
Hey Simone, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying streaming your favorite movies and tv shows on your device. We have shared a link to the complete manual to help you with all of the amazing features of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra Magnificent
on December 27, 2025
Posted by: DMC in CO
from Lakewood, CO
Expertise:Intermediate
Verified Purchase:Yes
I upgraded to the S25 Ultra from the S25+ and was a little worried beforehand about the increase in size and weight. After a couple of days my worries faded and I find the Ultra to be the superior phone. It has just as good or better feel in the hand as the 25+ and a much better camera. I caught a really good deal on it for Black Friday and couldn't pass it up. Glad I switched.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hi there DMC in CO, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy that after some inital worries you are pleased with the size and weight of your new device, and that you are loving the superior features and capabilities of your device. We have provided a link to the full manual for your device to help you discover all of the amazing features of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lag only a month in
on December 28, 2025
Posted by: Isabella
Verified Purchase:Yes
There's lag when trying to maximize the screen using the pinch and zoom feature.
Response from Samsung USBy R&R Team, December 29, 2025
Hello Isabella, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that changes in functionality. We have provided links to a few guides to help you maximize the speed of your device, and responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance and options for resolution if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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