Customer reviews from sony.com
Sony - Refurbished Excellent - USB-C Wired In-ear Headphones - Black
Average customer rating
1
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
0%of customers recommend this product.
(
0 out of
3)
Customer Reviews for Sony - Refurbished Excellent - USB-C Wired In-ear Headphones - Black
Customer Rating
1
Low sound. Not happy.
on August 1, 2026
Posted by: Santiago1031
from Bronx
Gender:Male
I looked up reviews before buying these earphones. I am shocked about the positive reviews online. I was not satisfied at all with these earphones. Lower sound than the previous one I used. I’m disappointed to my shock!
No, I would not recommend this to a friend.
Response from sony.comBy Gus, Sony North America Customer Support, August 2, 2026
Thank you for the honest feedback.
We completely understand your disappointment and frustration, especially after checking out positive reviews online only to find that the sound level falls short compared to your previous earphones. Sound perception can definitely vary a lot from person to person, but we totally get where you're coming from.
As a quick double-check, it might be worth making sure the plug is fully and securely seated in your device, and also checking your phone's settings to ensure there are no volume limits or headphone safety caps holding them back.
We are passing your notes right over to our team to look into for future tweaks. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
We completely understand your disappointment and frustration, especially after checking out positive reviews online only to find that the sound level falls short compared to your previous earphones. Sound perception can definitely vary a lot from person to person, but we totally get where you're coming from.
As a quick double-check, it might be worth making sure the plug is fully and securely seated in your device, and also checking your phone's settings to ensure there are no volume limits or headphone safety caps holding them back.
We are passing your notes right over to our team to look into for future tweaks. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Written by a customer while visiting sony.com
Customer Rating
1
Don't Bother
on November 12, 2025
Posted by: bstcks
from Houston TX
Gender:Male
Don't Bother. I just bought these at the Marine Corp base in NC and right out of the box only 1 side, the side with the inline mic worked. Waste of money. And if course I threw the receipt and box away when I opened them. Bad purchase.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, November 15, 2025
Hi bstcks,
We're really sorry to hear about the trouble you’re having with your IER-EX15C headphones. That definitely shouldn’t happen right out of the box.
We understand how frustrating this must be, especially without the receipt or box. Although the receipt is required for warranty support, we still encourage you to contact our support team with any details you have. They’ll do their best to assist you.
You can find the contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for giving Sony a chance and again, sorry for the hassle.
Warm regards,
Estefany
We're really sorry to hear about the trouble you’re having with your IER-EX15C headphones. That definitely shouldn’t happen right out of the box.
We understand how frustrating this must be, especially without the receipt or box. Although the receipt is required for warranty support, we still encourage you to contact our support team with any details you have. They’ll do their best to assist you.
You can find the contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for giving Sony a chance and again, sorry for the hassle.
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
1 ear stopped working. not even for 1 day. dontbuy
on October 30, 2025
Posted by: Teslien
Gender:Male
purchased it, needed a simple usbc earbud. build quality is so bad the right ear stopped working after 1 day.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 31, 2025
Hi Teslien,
We are truly sorry to hear that the IER-EX15C failed so quickly after purchase. Receiving a new product with an issue like this is frustrating, and we apologize for the inconvenience this quality concern has caused.
Please know that this model is covered by our 1-year manufacturer's warranty. We want to honor that warranty and get this issue corrected for you right away.
To initiate the warranty claim and receive technical support, please contact our team directly through the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
We are truly sorry to hear that the IER-EX15C failed so quickly after purchase. Receiving a new product with an issue like this is frustrating, and we apologize for the inconvenience this quality concern has caused.
Please know that this model is covered by our 1-year manufacturer's warranty. We want to honor that warranty and get this issue corrected for you right away.
To initiate the warranty claim and receive technical support, please contact our team directly through the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
Written by a customer while visiting sony.com