Response from ATT.comBy AT&T CARE - Andres, April 15, 2026
Hello there, Ana!
We’re sorry to hear the battery life on your new iPad isn't meeting your expectations. We understand how important it is to have a device that keeps up with your day, and we’d like to help you get the most out of your charge.
Oftentimes, a quick adjustment to settings like Background App Refresh or Screen Brightness can make a significant difference, but you can check more tips at apple.com/batteries/maximizing-performance. And if the issue persists, Apple support can help you taking a closer look at what's happening.
Thank you for taking the time to leave your review. We hope this can be solved soon.