Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Green
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Green
Customer Rating
5
ALL SAMSUNG WATCHES ARE GREAT
on July 25, 2024
Posted by: WatchStyle
[This review was collected as part of a promotion.] all my watches is the best, i can do everything with my watches and apps, my samsung 6 watch, 5 pro watch and my samsung 5 watch is the best devices to have other then the samsung fold phones, flip phones an s24 and s23 devices
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So Convenient!
on July 24, 2024
Posted by: SamsungMeASerenase
[This review was collected as part of a promotion.] The Samsung Z Flip5 has been my favorite phone of all time! I bought it a month ago, and after a few days adjusting to now owning an Android, I will never look back. The cover screen is so convenient for taking spontaneous pictures with friends, and the option to turn on a "dual mode" (by turning on the cover screen) when taking pictures of your loved ones lets them see exactly what the photographer sees! A gamechanger. Galaxy AI also makes it super easy to edit images, such as removing objects from the background. Overall, this phone has been fun to use for both myself and my friends and family. I also frequently set timers and alarms, so the cover screen lets me do it in half the time it took before when I used other devices. My hands are small and I often dropped my phones due to clumsiness, but the Z Flip5's compact size once folded lets me carry it with a firmer grip, and I can even fit it into small pant pockets!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of Use
on July 24, 2024
Posted by: Kaye123
[This review was collected as part of a promotion.] Got this phone because I missed being able to just close your phone to end the call or open it to answer calls, but it's a lot better than I thought. Being able to take photos or videos using the back camera and being able to see it is really great, and with it being smaller, it's easy to bring anywhere.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this phone
on July 23, 2024
Posted by: Sammy
from Las Vegas NV
Expertise:Expert
Don't be a sucker and buy this phone. Samsung does a good job selling you the fact that they've tested the folding mechanism and that it can withstand "x number" of folds and its durable etc. I've had my flip phone not even a year. And I replaced the protector screen once already 3 months later is starting to Bubble again at the crease now a black dot is forming on the side where it folds. For that reason Samsung told me that I will have to mail my phone in, they will diagnose it and I will still be responsible for any repair fee's. I don't qualify for a trade-in because of the black dot forming even though my phone is still under the manufacturer warranty. Very very disappointed.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 26, 2024
Howdy Sammy,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Posted by: Lidia
Verified Purchase:Yes
The videos in instagram are not wide enough to see the side. Out of that, is good.
Written by a customer while visiting Samsung US
Posted by: Jordy
from Buffalo, ny
Expertise:Expert
Verified Purchase:Yes
I absolutely love this phone and everything it does
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: luci
from new York
Expertise:Intermediate
Verified Purchase:Yes
after using phone for a while the volume button stopped working camera doesn't feel as good as z flip 4
Features
2
Performance
3
Design
5
Value
1
Response from Samsung USBy Social Commerce, July 15, 2024
Hey Luci,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is equipped with a 10MP Front Camera with a wider angle than Galaxy Z Flip4. On the other side, it features a 12MP Ultra-Wide Camera and 12MP Wide Camera. Improved hardware, like the Super Clear Lens and software like adaptive VDIS work together to deliver crisp and colorful photos, selfies and videos. We would love nothing more than to be able to assist you with what you may be experiencing with your Galaxy Z Flip5, however, without having more information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is equipped with a 10MP Front Camera with a wider angle than Galaxy Z Flip4. On the other side, it features a 12MP Ultra-Wide Camera and 12MP Wide Camera. Improved hardware, like the Super Clear Lens and software like adaptive VDIS work together to deliver crisp and colorful photos, selfies and videos. We would love nothing more than to be able to assist you with what you may be experiencing with your Galaxy Z Flip5, however, without having more information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from United States
Expertise:Expert
Verified Purchase:Yes
It's a nice phone. Both efficient and aesthetic, but I'm giving 4 stars because I feel like the screen could use improvement. Soft screens will dent, especially without being dust resistant, which I think takes away the point of buying such an expensive phone when the durability is not that good. In short, I feel like I'm holding a glass castle, but the folding process is very smooth and better then last year's model. To summarize my review I'll leave my honest advice. Unless you're someone that enjoys the flip style for the aesthetics, plenty of other phones are just as good and more cost efficient with better durability. However, I do love this phone. Samsung creates the best technology to date, in my humble opinion and I look forward to what they'll do to improve this series in the future.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US