Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
3
Great feature, but weak hinge and screen.
on March 17, 2025
Posted by: Makinitlukez
[This review was collected as part of a promotion.] I love this phone beside the weak screen that is easily damage (both me and my wife 2nd flip5).
Value
3
Response from Samsung USBy R&R, March 19, 2025
Hey Makinitlukez,
Thank you for your feedback on the Galaxy Z Flip5! We’re glad to hear you are enjoying it’s features. Samsung continuously innovates to bring cutting edge design and functionality to our devices. The Z Flip series is designed to offer a unique foldable experience. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your perspective as we refine our technology. Thank you for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Z Flip5! We’re glad to hear you are enjoying it’s features. Samsung continuously innovates to bring cutting edge design and functionality to our devices. The Z Flip series is designed to offer a unique foldable experience. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your perspective as we refine our technology. Thank you for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not so great
on March 17, 2025
Posted by: Shorty
[This review was collected as part of a promotion.] Ram is subpar the ai is horrible the keyboard disappears randomly battery life is horrible the screen protector from the factory only last 6 months it makes a crunch noise when folding wouldn't recommend
Value
2
Response from Samsung USBy R&R, March 19, 2025
Hi Shorty,
Thank you for sharing your feedback on the Galaxy Z Flip5. Samsung is dedicated to delivering cutting-edge technology, and the Galaxy Z Series is designed to provide a unique and innovative experience. To optimize performance, consider exploring the device’s settings and installing the latest software updates, as these can enhance usability. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We value your perspective and are constantly working to refine and improve our products. Thank you for reaching out, and for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy Z Flip5. Samsung is dedicated to delivering cutting-edge technology, and the Galaxy Z Series is designed to provide a unique and innovative experience. To optimize performance, consider exploring the device’s settings and installing the latest software updates, as these can enhance usability. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We value your perspective and are constantly working to refine and improve our products. Thank you for reaching out, and for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 17, 2025
Posted by: Phonelover31
[This review was collected as part of a promotion.] Love this phone. Had it for over a year and no issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the sleek design
on March 17, 2025
Posted by: horrorfan85
[This review was collected as part of a promotion.] It's just really easy to handle and I love the design and color
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on March 17, 2025
Posted by: Gess124
[This review was collected as part of a promotion.] Switching to Samsung, especially my flip, has been the best decision ever. I love how beautiful it is. It runs so smoothly, and it's so fast. All of its innovative features are extremely useful for any and all media.
One of my most used features are the AI transcribing of voice memos which make work so much easier.
Makes my life easier in every way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone!
on March 17, 2025
Posted by: BlessedBaker13
[This review was collected as part of a promotion.] This is the best phone I've ever had. I thought I loved my Galaxy S series, but this one is far better. It fits in my pocket perfectly, so I no longer hook it on things that make it fall out. The camera is amazing, the pictures are clear and perfect. The operating system is fast and I dont have any issues with it slowing down. I didn't know I'd love it this much when I bought it, but I will continue upgrading to this same phone, just newer models!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Galaxy Flip
on March 17, 2025
Posted by: Losdiaz
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy Z Flip 5 for a while now, and I’m genuinely impressed with how it handles a few key things that make it stand out. First off, the seamless app actions are a game-changer. Switching between apps, especially when using the Flex Window and the main screen, feels smooth and intuitive. Apps transition effortlessly when I unfold the phone, and with the Good Lock tweak, I can run pretty much anything on the cover screen without hiccups. It’s made the flip design way more practical than I expected.
Then there’s the Now Briefs—honestly, they’re awesome. The larger 3.4-inch cover screen gives me quick, glanceable updates like weather, calendar, and notifications without needing to open the phone. It’s perfect for staying in the loop on busy days, and the widgets are crisp and well-designed. It’s become my go-to for keeping things efficient.
Lastly, the audio erasers feature is seriously great. When I’m recording videos or voice notes, it does an amazing job of cutting out background noise—like chatter or wind—and keeps the sound clear and focused. It’s not perfect in every situation, but for a phone, it’s surprisingly effective and makes my recordings sound so much cleaner.
Overall, the Z Flip 5 nails these features for me. The seamless app flow, awesome Now Briefs, and that audio erasers trick make it a fun and functional device. It’s not without its quirks—battery life could be better—but these highlights definitely make it worth it.
Then there’s the Now Briefs—honestly, they’re awesome. The larger 3.4-inch cover screen gives me quick, glanceable updates like weather, calendar, and notifications without needing to open the phone. It’s perfect for staying in the loop on busy days, and the widgets are crisp and well-designed. It’s become my go-to for keeping things efficient.
Lastly, the audio erasers feature is seriously great. When I’m recording videos or voice notes, it does an amazing job of cutting out background noise—like chatter or wind—and keeps the sound clear and focused. It’s not perfect in every situation, but for a phone, it’s surprisingly effective and makes my recordings sound so much cleaner.
Overall, the Z Flip 5 nails these features for me. The seamless app flow, awesome Now Briefs, and that audio erasers trick make it a fun and functional device. It’s not without its quirks—battery life could be better—but these highlights definitely make it worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 17, 2025
Posted by: Gifted76
[This review was collected as part of a promotion.] I plan to upgrade to the 6. I use the smaller screen way more than I thought I would. Most of not all of my apps work on it. Great form factor.
Value
5
Written by a customer while visiting Samsung US