Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
3
Overall I like the phone
on August 26, 2024
Posted by: Foldingphone
[This review was collected as part of a promotion.] Some cons are:
Bends where barcodes scan. Some won't scan.
Screen protector won't stay on because of opening and closing.
Store does not carry cases
Bends where barcodes scan. Some won't scan.
Screen protector won't stay on because of opening and closing.
Store does not carry cases
Value
3
Response from Samsung USBy Social Commerce, August 27, 2024
Salutations Foldingphone,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. Please feel free to check out, "Care for your Samsung foldable phone" if you would like to learn more about keeping your device in pristine condition. Without having more details available regarding what you may be experiencing with your device reading barcodes and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. For your convenience, I have also included a link to the accessories that are compatible with your Z Flip5. Please reach out to Samsung Support when you have the available time for additional assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/accessories/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. Please feel free to check out, "Care for your Samsung foldable phone" if you would like to learn more about keeping your device in pristine condition. Without having more details available regarding what you may be experiencing with your device reading barcodes and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. For your convenience, I have also included a link to the accessories that are compatible with your Z Flip5. Please reach out to Samsung Support when you have the available time for additional assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/smartphones/galaxy-z-flip5/accessories/
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I've expected
on August 26, 2024
Posted by: Zow2Wow
[This review was collected as part of a promotion.] After a disappointing experience with a Google Pixel 7, my increasing frustrations drove me consider moving onto something else. This has been a step up in every way. I always liked the advantages flip phones offered back in the day and being that Android flip devices are now a highly viable option, I felt the timing was ideal for me to delve into the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not a great experience
on August 26, 2024
Posted by: Juiceman
[This review was collected as part of a promotion.] I never had a modern flip phone and decided to try the experience with the Flip 5. At first I was loving the phone. When close it's small enough to store or carry anywhere. The outside screen can be used to watch TV or videos and they look good. After some use, about 6 months, I started to have issues with the screen. It stopped working at all around month 7. I got it replaced but soon, around two months, I started to have the same symptoms than with the original screen. When opened the keyboards feel cramped, I constantly have to go back and fix things I've typed. It's a good idea, I really liked the clamp shell style, but it still has to be improved some. One good thing is the Galaxy AI. I've used it to edit pictures and it works great. Just that is a great reason to change this phone for another Galaxy phone down the line.
Value
3
Response from Samsung USBy Social Commerce, August 27, 2024
Aloha Juiceman,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unanticipated situations in life like falling into the lake with your device still in hand, to shattering the screen while carrying in your shopping bags, to accidentally losing our phone, or to when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. You can set customized options for the Samsung keyboard. Here's how: From the Samsung keyboard, tap Settings for the following options: > Predictive text: Display suggested words and phrases as you type. > Auto replace: Automatically replace what you type with predictive text recommendations. > Suggest text corrections: Underline misspelled words in red and suggest corrections. For your convenience, I have included a link to your device manual below for your records. If you have any questions for us or if you would like any further assistance, let us know by reaching out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unanticipated situations in life like falling into the lake with your device still in hand, to shattering the screen while carrying in your shopping bags, to accidentally losing our phone, or to when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Feel free to take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. You can set customized options for the Samsung keyboard. Here's how: From the Samsung keyboard, tap Settings for the following options: > Predictive text: Display suggested words and phrases as you type. > Auto replace: Automatically replace what you type with predictive text recommendations. > Suggest text corrections: Underline misspelled words in red and suggest corrections. For your convenience, I have included a link to your device manual below for your records. If you have any questions for us or if you would like any further assistance, let us know by reaching out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone!!
on August 26, 2024
Posted by: sanriiphone
[This review was collected as part of a promotion.] I used other phone companies for most of my life, and finally switched to galaxy and I love it!! The interface is amazing, I love how customizable my phone is, and how easy it is to use!! I always get questions about my phone and people love seeing a flip phone around again! I also love the Galaxy AI feature, it's so cool!!! Definitely staying with Galaxy phones from now on!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on August 26, 2024
Posted by: Mrsstormone
[This review was collected as part of a promotion.] My Galaxy flip5 is sleek and compact. I love that I can open side by side view and hold something that I've searched to have similar items come up. I haven't really heard of the Galaxy AI. But I know from experience with Galaxy the past years Galaxy is the best product out there in my opinion. I love Galaxy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A03 has been a great phone!
on August 26, 2024
Posted by: Alshannagifts49
[This review was collected as part of a promotion.] My Samsung Galaxy A03 has been really great. Pictures are clear, smart phone capability excellent!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is so easy to use
on August 26, 2024
Posted by: Comass
[This review was collected as part of a promotion.] Love this phone, I have had many and this one tops them all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works just as advertised
on August 26, 2024
Posted by: Looookie
[This review was collected as part of a promotion.] The phone works great. Super fast, screen looks great, you don't even notice the fold. All together great device. Only wish is it had a little bigger battery, but that's the only gripe I have!
Value
5
Written by a customer while visiting Samsung US