Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
2
Flip FAIL Samsung
on September 7, 2023
Posted by: BobbyVee
[This review was collected as part of a promotion.] Very disappointed in this phone. The phone is heavy and unbalanced in your hand. The exterior is very slippery, and hard to control. The operation is not up to standard. All kinds of weird displays and pop-ups make it a pain. Samsung has failed on this one on many levels.
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi there BobbyVee, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We would be more than happy to help you troubleshoot any difficulty you are experiencing with your device. We do always recommend a protective case on your device to help protect from accidental bumps. We have a wide variety of cases with different textures and finishes to help with grip. New devices can come with a bit of a learning curve including the feel and balance in your hand. We have provided a link to the Samsung Support Team and an article to help you with the pop-ups you mentioned. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Samsung Community
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Facebook
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Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Far Above My Expectations
on September 7, 2023
Posted by: DJBryce
[This review was collected as part of a promotion.] My Galaxy Note 9 has served me well but it was time to upgrade. Was debating between the Razr and the Flip 5. I watched hours of YouTube videos comparing the two and it came down to a better cover screen, better processor, and a great trade in offer. The Flip 5 is rock solid, super fast, and the cover screen is so much fun and useful. My only minor concern is the crease. It's taking some time to get used to it when scrolling, but it doesn't seem to mess with the video. The Flip 5 is a game changer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with a small form factor.
on September 7, 2023
Posted by: Manny481
[This review was collected as part of a promotion.] I upgraded from the ZFlip 4 to this phone. The front display panel is a very useful upgrade. The phone is a little quicker and the battery last quite a bit longer for me. With the Zflip 4 I had to recharge at least once a day with this phone I can usually make it through the whole day without recharging. Not having a gap when folded is really nice also.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like how small it is
on September 7, 2023
Posted by: Jimbojet09
[This review was collected as part of a promotion.] I like the mini screen it reduces how often I need to open and unlock my phone for certain things. I wish they had more app functionality on the mini screen when folded. Doesn't seem as powerful as my s21 ultra was given its 3 years newer but that could all be chopped up to the fact android 14 isn't out yet or one ui 6.0.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Has a few issues.
on September 7, 2023
Posted by: Handyman
[This review was collected as part of a promotion.] Very difficult to turn on & off as was the Flip 4, I'm disappointed that this issue was not addressed in the new version Hoping that a "line" at the fold point on the screen doesn't develop as did the first model
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi Handyman, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. Without knowing if you are using the display or the hardware of your device to turn on and off we will highlight the few different ways you can power your device on and off. If you swipe down twice from the top of your device you will see the power button you can use. If you do beging to see a line forming we do have a one year warranty on your device. We have also included a link that will highlight instructions we find helpful to care for your foldable device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Much more suited to a pocket than other phones
on September 7, 2023
Posted by: LakerFan
[This review was collected as part of a promotion.] My phone is for work and personal use, nothing fancy. Slack, email, texting, photos, the occasional casual game. I was anxious to find something with a big screen that fits more easily into my jeans pocket, and this phone did the trick. Lots of power, decent battery life (but I can't go a day without charging it). I'm hoping the flexible screen lasts because I'm frugal and don't buy a new phone very often. (This phone replaced by Galaxy 8+.)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the upgrade of new ZFlip5
on September 7, 2023
Posted by: Jayasree
[This review was collected as part of a promotion.] I'm very happy that I didn't miss to pre-order Galaxy flip5 - Samsung never disappointed me. I love the new cover screen which grown a lot and improved quality pics to compete with my iPhone peers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Product
on September 7, 2023
Posted by: CaliforniaGuy
[This review was collected as part of a promotion.] I recently received my Galaxy z Flip 5. I've been wanting a flip phone since my daughter purchased her Flip 4 then the Flip 5. I traded my Samsung Galaxy S21 Ultra for this Flip 5 and am glad I did. First of all, I love the form factor, i.e. being able to fold the phone. It fits snugly into my pocket and when I walk, drive, kneel down or bend over; I don't feel like the phone will break as I did with the S21. Also, as a photographer, the Flip 5 gives me great pictures and photos. I also love the fact that I can do so much with the flex screen meaning I do NOT have to open the phone to full size when using some apps. Tip: If you do get this phone, ensure that you download Goodlock so you can get practically any app you desire on the flex screen. A great example of this is when I have to use the app to open the gates to my gated home when coming home. I can do using the app while the phone is flipped closed. Everyone who sees this phone always do the wows and ohs and ahs. I wasn't sure if I was going to purchase a cover for it but decided to do so. It not only protects the phone finish, but keeps it from skidding around when sitting it down, especially in the car. Since it "flips", you can also open the phone half way and using it as a tripod, position the phone to take your picture regardless of which side of the phone you are on. Samsung, great job on this phone.
Value
5
Written by a customer while visiting Samsung US