Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
5
Like the phone
on October 26, 2023
Posted by: Old guy
I have had the Z Flip 5g for about a week I like it but the finger print reader on the side of the phone is also the on off button handling came can cause the reader to time out so you either have to wait for the timer or use the log in pin.
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent design
on October 17, 2023
Posted by: Gustavo
[This review was collected as part of a promotion.] It does not have much difference in performance from its predecessor, however the design gives the device more elegance. It is still classified as a device for women
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
works great
on October 14, 2023
Posted by: SocalSubin
[This review was collected as part of a promotion.] I am a senior and a big screen phone is a plus for my eyes. But, I don't want the big phone, so decided on the Flip 5. I mainly use the phone to check email, social media, read news, and music streaming. I got the Flip 5 by trading in the Flip4, which I owned for about one year. Flip 5 has better battery life.
- Yes, the fold line is there, but in general, does not bother me.
- I did bought the Samsung case for it (the one with a ring), but wish that I have bought the one that I can use the ring as a stand. The case I have has a soft feel and does not get dirty easy (to my surprise). I had a similar case for the Flip 4 and it lasted about a year with no issue.
- I wish I can load more apps on the small screen. I am aware that there are apps that allow you to do so, but I'd prefer to use legit Samsung software.
- I did bought the Samsung case for it (the one with a ring), but wish that I have bought the one that I can use the ring as a stand. The case I have has a soft feel and does not get dirty easy (to my surprise). I had a similar case for the Flip 4 and it lasted about a year with no issue.
- I wish I can load more apps on the small screen. I am aware that there are apps that allow you to do so, but I'd prefer to use legit Samsung software.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not the great
on October 10, 2023
Posted by: rob97045
Expertise:Expert
I bought this in August and I'm not really impressed with the poor battery capacity. And general use of the device and apps.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, October 11, 2023
Hey Rob97045, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We would be more than happy to help you with any difficulty you are experiencing. This device has an adaptive battery that will increase over time after it learns your usage habits and adjusts the consumption. This can be expeditited by allowing the phone battery to run low before plugging in to be charged. We also have linked below the full manual for your device and the Samsung Support Team to assist with any questions you may have about the usage and apps or if your battery life does not improve as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good updates from the last generation
on October 8, 2023
Posted by: skpol9
[This review was collected as part of a promotion.] The bigger front screen is a welcome experience. This phone is definitely a good upgrade from the last generation flip phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Beware of trade in offers
on October 8, 2023
Posted by: Ali8351go
from Orlando, FL
After a couple of months of use I enjoy using the phone, it has a solid quality feel. Just love the compactness.
Only complaint is the trade in process , this is the second time I have used the Samsung trade in but both times my trade in was rejected which makes me wonder how honest the process is. My Note 10 was rejected because it did not boot correctly which is strange as I was using the phone till the day after I got my Flip with no issues and I powered off my note 10 every night for 3 years with no boot issues in the morning.
I definitely would not use the trade in process again, and makes me think I may consider a different brand next time I upgrade the flip.
Only complaint is the trade in process , this is the second time I have used the Samsung trade in but both times my trade in was rejected which makes me wonder how honest the process is. My Note 10 was rejected because it did not boot correctly which is strange as I was using the phone till the day after I got my Flip with no issues and I powered off my note 10 every night for 3 years with no boot issues in the morning.
I definitely would not use the trade in process again, and makes me think I may consider a different brand next time I upgrade the flip.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Bought it for the wife... The love of my life!
on October 8, 2023
Posted by: HappyDude
[This review was collected as part of a promotion.] Let me start out by stating how much my wife loves her new phone. Is a huge upgrade from the flip 3. However battery life is fairly terrible and the cameras suck specially the selfie camera.
The screens and folding mechanisms have improved greatly. Hoping that Samsung will have a flip with a better battery and cameras from an ultra device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome flip feature
on October 7, 2023
Posted by: Jbone
Love it.it has been the greatest phone recomend it with a good Samsung case
Written by a customer while visiting Samsung US