Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
1
Don't get a folding phone
on November 18, 2024
Posted by: Tsize
from Roanoke, VA
Expertise:Expert
This is by far the worst phone I've ever purchased. I'm on my second one now. The phone at the crease and bubbled up/cracked, both times. I'm never getting another samsung and I've had one for 15 years
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, November 18, 2024
Hello there Tsize,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip5 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Don't forget that you also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. When you have some free time available, check out "Care for your Samsung foldable phone" to learn how you can keep your device sparkling from the inside and out. If you would like any further assistance afterward, do not hesitate to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip5 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Don't forget that you also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. When you have some free time available, check out "Care for your Samsung foldable phone" to learn how you can keep your device sparkling from the inside and out. If you would like any further assistance afterward, do not hesitate to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
3
Buble sreen is a problematic 😐
on November 17, 2024
Posted by: 47vicsam
[This review was collected as part of a promotion.] Good pictures and looks, it is conveniently small when is folded
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Salutations 47vicsam,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Without having more information available regarding what you may be experiencing with your Z Flip5 and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Without having more information available regarding what you may be experiencing with your Z Flip5 and without being able to ask you any follow up questions to probe further, I recommend contacting Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US
Customer Rating
5
Loved the update from Flip 5 to Flip 6
on November 16, 2024
Posted by: Samantha
[This review was collected as part of a promotion.] Interested in the foldable phones, and the color purple pulled towards getting the flip 5. However due to mechanical issues, I ended up trading in the 5 for the Flip 6. The flip 6 has a bigger cover screen and does much more on it. I'm glad I switched from other android phones to this as Samsung flip was just a cool innovation of pocket sized phones. I currently have a watch, tablet, and the flip phone, all from Samsung and love the seamless interactions between the devices!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on November 14, 2024
Posted by: ceralbert
[This review was collected as part of a promotion.] The z flip 5 is very compact yet powerful! I love that this phone can handle all that i need from a phone and that it fold in half! I will always be a fan of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A year.
on November 13, 2024
Posted by: MiddleEarth
[This review was collected as part of a promotion.] I have had it for about a year now and it has been changed once. I love the convenience and cuteness of it but I do not like that sometimes it freezes after over heating due to little cooling. I also do not like that at the hinge it can become looser as you use it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Fun phone to have
on November 13, 2024
Posted by: Blackrose66
[This review was collected as part of a promotion.] I decided to upgrade to this Zflip5 phone. I've always love android and missed the concept of a "fold" phone. I love it although sometimes the screen may act up. I've had it for a couple months now and the screen protector is slightly coming off but other than that it's a good phone.
Value
3
Response from Samsung USBy Social Commerce, November 13, 2024
Hi Blackrose66,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. If you would like any further assistance after reviewing the resource shared, feel free to contact Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. If you would like any further assistance after reviewing the resource shared, feel free to contact Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
It's amazing but the camera
on November 12, 2024
Posted by: Gunzfordays
[This review was collected as part of a promotion.] The phone is great I've had no problem with it but the camera is not great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
We love this thing!
on November 12, 2024
Posted by: GadgetPrince
[This review was collected as part of a promotion.] I switched my son from a TCL to this galaxy flip 5 in mint green because all of the Galaxy AI features were awesome. The outside screen is so cool and he loves it because he can do a lot with his phone with out even opening it. The battery life is quite good for being a device with all that's going on. He likes that it is small and compact. He said it fits his pocket perfectly. He's super happy with this phone.
Value
5
Written by a customer while visiting Samsung US