Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
5
Great regular phone with the niceity of folding.
on November 13, 2023
Posted by: ArtistPacks
[This review was collected as part of a promotion.] The outer display does not do a whole lot, it is impossible to use for most things, but it is nice to have. The best part about this phone is that it is just a regular sized and shaped phone until you're ready to put it away into your pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Just a flip, Nothing else
on November 13, 2023
Posted by: Noflip
[This review was collected as part of a promotion.] It is just a flip phone with less features and low grade camera. Camera quality is very poor and also the crease keeps on increasing after few days. And samsung support also not very supportive.
Overall a worst product and worst buy
Overall a worst product and worst buy
Value
1
Response from Samsung USBy Social Commerce, November 24, 2023
Hi there, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand our customers have a wide variety of needs and wants in their chosen device. Without knowing how long you've owned this device, we do offer a 15 day return window if you find your device does not meet your specific needs. We have also provided a link to the full device manual to help you best align your device to your needs. Lastly, we have some great videos on our YouTube channel that highlight all of the amazing features that make this device unique. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Community
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Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Really like the size
on November 13, 2023
Posted by: dfaragoza
[This review was collected as part of a promotion.] I really like the ability to fold the phone into a size that is comfortable to use. Then if I need to have more visibility I just open the phone up. Also it just reminds me of the old foldable phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the style
on November 13, 2023
Posted by: BrandonS
[This review was collected as part of a promotion.] This phone singlehandedly made me swap to Android from iOS and Samsung makes it so easy. From One UI to their software in general, I love their exosystem!!!!! Being able to have two different apps open and once with the flex screen or using the cover screen and then continuing what I was doing on the main screen just by opening it. The only thing I wish would be improved on is the cameras but being able to use the cover screen for selfies or helping others align themselves is amazing. I'd give this phone a 9/10, can't wait for the next model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not a bad phone, screen needs to be better
on November 13, 2023
Posted by: BigDom
[This review was collected as part of a promotion.] Phone itself is fine. I haven't had any major issues with slowness. Just need to do an occasional reboot to clear up resources. However the screen needs to be improved when it comes to flipping it open and close. After so many times, the bendable screen protector adhesive will start to give way at the hinge crease on the screen. I've had to replace it twice so far. There are times when flipped open, the screen does not lie completely flat, still has a slight bend.
Value
3
Response from Samsung USBy Social Commerce, November 24, 2023
Hey BigDom, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important your device is to you and we'd be happy to help troubleshoot any difficulty you are experiencing. With regards to the speed of your device, in your settings app, under display, we recommend adjusting the motion smoothness from standard to adaptive. This will increase the refresh rate of your device. We have also provided a link to an article to help our customers adjust from standard form devices to foldables and instructions we find helpful to protect your investment. We have also included a link to the Samsung Support Team if you have questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase ever.
on November 13, 2023
Posted by: Alejandro
[This review was collected as part of a promotion.] The Samsung Z Flip 5 is a true gem in the world of smartphones. The expanded cover screen is not just a size upgrade; it's a visual feast, providing a more immersive and enjoyable experience. The zero-gap hinge is a marvel, ensuring a smooth and satisfying fold, setting it apart from the rest.
Now, let's talk speed. This phone doesn't just keep up; it outshines its predecessor, leaving the Z Flip 4 in the dust. The fluidity of every interaction is noticeable, making tasks more efficient and enjoyable. Using the Z Flip 5 is a delightful experience in itself. Its sleek design, pocket-ability, enhanced features, and improved performance make it a top contender in the smartphone arena.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The most convenient phone I've ever used.
on November 13, 2023
Posted by: Izzy08
[This review was collected as part of a promotion.] I originally had the z fold 2, then z fold 3. Loved both devices and will never be able to leave the foldable line. Reason I decided to get the z flip 5 was I received a Galaxy Tab S 7 Plus and noticed I used that more for multitasking and consuming content. So I switched to thebz flip 5 and I am soooo glad I did. I love this phone so much. The flip screen on the front is just a game changer and things like quick texts, quick YouTube videos, etc is so convenient! The small compact size is so nice I'm the hand and pocket. Even got a second one for my wife and she also loves it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product exceeded expectations
on November 13, 2023
Posted by: GalaxyMom
[This review was collected as part of a promotion.] My Galaxy Flip 5 is phenomenal for streaming, gaming, and all of the above. It charges quickly and keeps a charge longer than any Galaxy device i ever had. It continues streaming and gaming even when the screen us folded at a 90 degree angle. I love it.
Value
5
Written by a customer while visiting Samsung US