Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
5
Absolutely amazing phone! Its fantastic
on February 11, 2025
Posted by: Kensieday
[This review was collected as part of a promotion.] Its an amazing phone! I have the 512 gb yellow version and honestly its everything i could want in a phone! Its compact, graphics are amzinf,it's fast, fantastic camera, and its one of tjose things that truly makes you grateful! Its even better,i take loys of photos and videos along with having large apps that tale up lots of space and it feels like i havent even dented the storge yet! Like its serious amazing,i love the color and the ability to customize almost everything! The fold is fantastic and its a great phone,i truly have no cons! Also,im a very clumsy person..Ive dropped this phone tons of times ,not a single scratch or dent,its fantastic and i would recommend to anyone! Promise when the zflip 6 gets to a lower price..i will definitely buy! But honestly, with how good the zflip 5 is, im not sure i will even need to!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly well
on February 11, 2025
Posted by: Kenny1998
[This review was collected as part of a promotion.] The flip feature is very nice however after a year the screen protector started wearing on the crease. I took it off and replaced it with one and no issues. The phone is pretty decent size and the battery lasts pretty well for my needs. There is seamless actions across apps.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy FlipZ 5
on February 11, 2025
Posted by: Tala231
[This review was collected as part of a promotion.] I'm a Samsung user all my devices can easily share whatever I'm working on. The back of the phone is not glass and since it's usually folded it's an extra layer of protection. This is the longest a phone has ever lasted. I like being able to work on multiple things at a time using the dual screens
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Upgrade to better
on February 11, 2025
Posted by: YeahNoWay
[This review was collected as part of a promotion.] I would not recommend getting this phone. If I bend it it shuts down and won't work right. I have to keep it open. It's a flip phone that's the whole point. Easy to fit in my pocket not now its a pain on my butt. If I flip it closed it becomes pixilated then screen turns black. Highly disappointed in such an expensive phone.
Value
1
Response from Samsung USBy R&R, February 14, 2025
Hey There,
We value your feedback on the Galaxy Z Flip5; it is greatly appreciated. Your input helps us provide insight into your device. The durability of the Galaxy Z Flip5 is outstanding, with the ability to withstand over 200,000 folds, allowing you to stay connected confidently. If you find that the front screen is not working when your device is closed, please check the Settings to ensure the "Always On" option is selected for your cover screen. To help us better understand exactly what you are experiencing, we encourage you to reach out to a member of our Samsung Support Team for further assistance. We are always looking for ways to inspire our customers and are committed to helping you get the most out of your device. Thank you for choosing to be a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We value your feedback on the Galaxy Z Flip5; it is greatly appreciated. Your input helps us provide insight into your device. The durability of the Galaxy Z Flip5 is outstanding, with the ability to withstand over 200,000 folds, allowing you to stay connected confidently. If you find that the front screen is not working when your device is closed, please check the Settings to ensure the "Always On" option is selected for your cover screen. To help us better understand exactly what you are experiencing, we encourage you to reach out to a member of our Samsung Support Team for further assistance. We are always looking for ways to inspire our customers and are committed to helping you get the most out of your device. Thank you for choosing to be a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This Product is compact and great for any person
on February 11, 2025
Posted by: GalaxyLover4
[This review was collected as part of a promotion.] This device is compact and sturdy, making it extremely nice to use for day to day life. As a clumsy person, I can drop this phone without fear of shattering it. Plus, have the ability to fold it down doubles the safety, and I can work all day with it in my pocket without worrying it will fall out. Overall, this device runs smoothly, does everything I need, and, most importantly, doesn't break. The seamless actions across apps makes everything from writing memos to playing RPGs easy and fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durable phone
on February 11, 2025
Posted by: Only4Me
[This review was collected as part of a promotion.] This phones hinges are durable. I constantly open and close my phone. Great product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is excellent when you travel.
on February 11, 2025
Posted by: Lopez3m
[This review was collected as part of a promotion.] It works very well for my job I use the camera too much and I always get the desired result.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems ever since I got it
on February 11, 2025
Posted by: Mikew27
[This review was collected as part of a promotion.] Big black spots on the screen and shuts off on me in the middle of calls and now I cant get a new phone until I win the lottery or a miracle happens
Value
1
Response from Samsung USBy R&R, February 14, 2025
Hey There Mikew27,
It’s great to hear from you, and thank you for your feedback on your Galaxy Z Flip5. While we may not be able to help you find the winning lottery numbers, we may be able to provide some insights about your phone screen. If your device has a round spot of dead pixels, it may have been subjected to gradual pressure that damaged the screen underneath while leaving the front glass intact. As part of the Galaxy Z Assurance promotion, your Galaxy Z Flip5 is eligible for one free screen protector replacement and discounts on screen repairs and more. More information on this will be linked for your convenience. Additionally, we have partnered with uBreakiFix, an authorized Samsung service provider. With over 600 locations, you can easily visit a store to have your phone examined. If you have any other questions about your Galaxy Z Flip5 or would like to explore your options further, please feel free to reach out to our Samsung Support Team for assistance. Thank you for choosing Samsung!
-Ty
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear from you, and thank you for your feedback on your Galaxy Z Flip5. While we may not be able to help you find the winning lottery numbers, we may be able to provide some insights about your phone screen. If your device has a round spot of dead pixels, it may have been subjected to gradual pressure that damaged the screen underneath while leaving the front glass intact. As part of the Galaxy Z Assurance promotion, your Galaxy Z Flip5 is eligible for one free screen protector replacement and discounts on screen repairs and more. More information on this will be linked for your convenience. Additionally, we have partnered with uBreakiFix, an authorized Samsung service provider. With over 600 locations, you can easily visit a store to have your phone examined. If you have any other questions about your Galaxy Z Flip5 or would like to explore your options further, please feel free to reach out to our Samsung Support Team for assistance. Thank you for choosing Samsung!
-Ty
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US