Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Average customer rating
4.7
(4,243 Reviews)
Rating breakdown 4,243 reviews
5 Stars
3,181
4 Stars
804
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Blue
Customer Rating
2
This product is flawed
on December 12, 2023
Posted by: Ctexas
[This review was collected as part of a promotion.] After only having the phone for 6 months it has stopped working right. I can nolonger fold it shut. When it is folded shut now it powers itself off. I have to power on my phone everytime it gets closed. I have now had to keep it open constantly to keep it from shutting off. The fold in the middle has begun to celeak as well from the folding.
Value
2
Response from Samsung USBy Social Commerce, December 18, 2023
Hello Ctexas, thank you for sharing your feedback on your Samsung Galaxy Z Flip5. We understand how frustrating it can be to have a new device that does not operate as expected. We have provided a link to the Samsung Support Team and warranty information to help resolve this difficulty. We have also provided a link to an article to help care for your new foldable device, as switching from standard forms to foldables can provide challenges of it's own. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
5
It is awesome
on December 12, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] So I have like two small dents in my screen my fault cause I had a phone charm but that was my fault cause it got stuck when my phone close. Other then that i love my small phone. I can be lazy all I want with my front cover I have games and apps I like to use on my cover more then I open my phone. I also have the buds they are amazing but they do fall out of my ear. I watch video on my screen in flex mode and it's nice to transfer my date to my tablet from my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 12, 2023
Posted by: Zosojimmy59
[This review was collected as part of a promotion.] I use my device for work, internet and other daily tasks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very nice
on December 12, 2023
Posted by: Honeyshelton
[This review was collected as part of a promotion.] I love it it's small but big enough to do everything you need. The camera is very nice. Phone call are crisp an clear. It feels more durable than the earlier ones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 12, 2023
Posted by: ZaeeMcfly
[This review was collected as part of a promotion.] I switched from a different brand. I love my flip 5. The customization is endless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on December 12, 2023
Posted by: Esmemarie26
[This review was collected as part of a promotion.] I love that u get all new stuff when u up date ur phone I never new what I had Intill I when in the settings I found out u can change the color of ur clock and ur app + make ur own colors. Another thing I like is that u can also change u back ground for when u texted someone I also like that everything is connected together with Google I have photos from 2017 I did no Google had save watch I am so happy about . I also like that it has kid friendly features to that protect our children from the dangers out there. I like that I can have a password a finger print and scan my face to my more security so I don't feel like someone can break in my phone also a lot of my apps I can set up with my fingerprint or my face to protect people from breaking in is my phone is stolen there is so much more I have to figure out and new things I am learning about my phone I have to say I love this phone so much
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A cool phone that creates curiosity
on December 12, 2023
Posted by: Gabbyerie
[This review was collected as part of a promotion.] I primarily use my phone for work, Especially group chats. Thats where i noticed connection issues or glitches. Texts wont go out or delayed and major issues sending photos in group chats. But if you privately send out to one individual seems fine.
I love the quick access to the flip screen for call and messaging but noticed if you have a screen cover on it can be difficult for it to register. There is a setting you can activate if you do have a screen protector on but still doesn't register.
The adjustment of all the settings at first was confusing but once you figure it out you can do just about anything you need with this phone. And personalize beyond your boundaries.
The camera is a bonus and very detailed like never before.
Im still learning the phone ive had it for about a month. Ive always been a iPhone user and this would be my first android/galexy phone. I wanted to toss it away when i first received the phone but the longer i have it and understand it im becoming more fond of it. The price is a bit much, for something that still needs time for better programming and functionality. I got a case for it on Amazon its a armor box, which covers the whole phone and hinge, comes with a built in screen protector and belt clip i would recommend. Makes the phone a little bulky but you can't break the phone.
Value
3
Response from Samsung USBy Social Commerce, December 18, 2023
Hey there Gabbyerie, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how frustrating it can be to switch software, manufaturer, and from a standard form to a foldable device. We hope you will find these resources helpful in this transition to help maximize your experience with your new device. We have provided a link to the full device manual to help with the settings and features of your device. We also have some great vidoes on our YouTube channel to help discover additional features of your device as well. Lastly, we recommmend reaching out to the Samsung Support Team, linked below, if you have questions or would like any assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
It's amazing and a should buy on every list!!
on December 12, 2023
Posted by: Bolden1017
[This review was collected as part of a promotion.] I use my phone for specifically gaming and personal use and I have to say it's so fast, there hasn't been much problems with it unless made by yours truly and just a freak of technology I would tell all my friends to get for how portable it is to how useful it is. And that is a really big sum up of ehy I love samsung because it's just actual true to its roots phones or technology depends on the person.
Value
5
Written by a customer while visiting Samsung US