Customer reviews from Samsung US
Samsung - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7
(4,219 Reviews)
Rating breakdown 4,219 reviews
5 Stars
3,342
4 Stars
666
3 Stars
141
2 Stars
34
1 Star
36
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Samsung - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
5
The best yet
on March 22, 2025
Posted by: Aeazy23
[This review was collected as part of a promotion.] I absolutely love my S25, it really is the best there is. The screen size is perfect, and looks amazing. The cameras take amazing photos, and it charges super fast. The AI is so cool, I love the eraser for the camera app, the circle to search. I love everything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Text app bad. Sound quality worse.
on June 3, 2025
Posted by: MonkeyMomRDA
[This review was collected as part of a promotion.] I do not use AI so it bothers me. I feel like the sound quality when listening to music, videos, etc. sounds more like static when it use to be clear. The text app that comes on the phone is missing MANY of the features I used on my last Galaxy S23 and S24 phones.
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey MonkeyMomRDA, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing. We have provided a link to the full device manual to help you with the features in messaging you feel are missing or have been changed. We have also provided a link to a few articles to help you with the speakers of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
As usual, Galaxy series doesn't disappoint!!
on June 12, 2025
Posted by: Samsungjoe
[This review was collected as part of a promotion.] From the opening of the box, I could tell this was a premium made product. It feels good in my hand. Light but heavy enough to know it is made well.
After powering on my S25, the transition was seamless, and I got started using Bixby and Galaxy AI right away. These tools are helping organize and be in control. I am on my phone alot using Twitter, playing TopWar, emails and text as well as streaming.
The screen is crystal clear as the dynamic AMOLED should be. The Now Review morning and night time review at the bottom of the lock screen is one of my favorite features as it helps organizing my day to day.
Very thankful and excited to continue with this device! Would recommend, 10/10!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I'm just getting used to it and still learning how
on June 26, 2025
Posted by: Dev713
[This review was collected as part of a promotion.] I'm not familiar with how to use GalaxyAI or Galaxy AI because it's a bit complicated with my learning disabilities, lack of skill, experience, or knowledge or newer technology. I'd love to learn more about how to use it and features offered with my new phone. I also worry about screwing up my phone system and/or processing with how it's programmed to work properly and proactively.
Value
3
Response from Samsung USBy R&R Team, June 26, 2025
Hi there Dev713, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are initally pleased with the usage of your device. We have provided a link to the complete manual for your device to help you with the settings and features of Galaxy AI. We have also provided a link to the Samsung SUpport Team. You can reach them through chat to answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Same great features and more
on June 29, 2025
Posted by: MisterD
[This review was collected as part of a promotion.] Galaxy AI. Easy to use Samsung health helps me to keep track of my health
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY S25 W/AI
on July 1, 2025
Posted by: Rose945
[This review was collected as part of a promotion.] My new Galaxy S25 with Galaxy AI is just simply awesome...I've been wanting one like since they came out..
It does amazing things like circle and search. Still learning how to use AI but I'm sure I will master it soon. All of you out there go get you one, you won't be disappointed..
It does amazing things like circle and search. Still learning how to use AI but I'm sure I will master it soon. All of you out there go get you one, you won't be disappointed..
Have a great Day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is one of the best devices if you play games
on July 8, 2025
Posted by: Gameij
[This review was collected as part of a promotion.] I am using this device mainly for gaming and my daily use itd galaxy Ai has also helped me while on calls and while looking for what does a certain event mean when studying .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mostly happy with the S25
on July 8, 2025
Posted by: Giggs
from New Orleans LA
Why didn't the T-Mobil store personnel tell me not to charge the phone over night as it causes it not to come on due to the battery heating up and could cause a fire. Very frustrating to try to turn your phone on and it will do nothing until the back of the case cools down.
I am an Android user and have been very happy with the many Samsung phones I have used in the past. This one is a bit challenging but I love the reception and all the other uses.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US