Customer reviews from Samsung US
Samsung - Galaxy S25 128GB (Unlocked) - Mint
Average customer rating
4.7
(4,218 Reviews)
Rating breakdown 4,218 reviews
5 Stars
3,341
4 Stars
666
3 Stars
141
2 Stars
34
1 Star
36
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Samsung - Galaxy S25 128GB (Unlocked) - Mint
Customer Rating
4
Love s25 but some impr0vment sudgestion
on October 13, 2025
Posted by: Plzfreegiftca4d
[This review was collected as part of a promotion.] Love the ai fetures and the tight integration but would like more base storage on base models. Also magsafe connection and reduction in bloat ware like bixby and Samsung home
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very smooth, pocketable, and relieble
on October 21, 2025
Posted by: Anastasia
[This review was collected as part of a promotion.] The quality is really really sweet. I love the galaxy themes. The speakers are pretty loud too. Watching movies and connecting to other devices has never been easier and smoother. I love the games, the images are really clear as well as the sound. With the new update I dont mind the Google Messages but it is taking some time to adjust. The storage on Samsung has always been good. Overall a great product. Would 100% recommend.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi Anastasia, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so pleased to know you are happy with the usage and capabilities of your device, and that you are finding it smooth and easy to use every day. We have shared a link to thecompletemanual for your device to help you with the additional features that you are still becoming accustomed to on your phone. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The phone runs fast. Good video quality.
on November 22, 2025
Posted by: VinnieD
[This review was collected as part of a promotion.] Galaxy AI is amazing. But when playing any games every one of them crashes. And my camera keeps failing.
Value
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi VinnieD, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage of Galaxy AI on your device. We have provided links to a few troubleshooting guides to help you maximize the speed and resolve the crashing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst upgrade
on April 25, 2025
Posted by: Chris
Worst upgrade ever! Please undo it. Absolutely HATE it!
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Chris, we appreciate you sharing your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you every day and we are always happy to assist our customers with any frustrations they are experiencing. Without knowing the details of your experience, we have provided links to the full device manual and the Samsung Support Team to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
No SD Card
on February 28, 2025
Posted by: Weapon
No SD Card makes this not even a consideration as a practicle device.
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Weapon, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S25. We understand that our customers may need more storage than comes installed with their device. We have moved away from physical storage expansion to help with the durability and water resistance of devices. We do have available cloud based digital expansion options that will help you keep all of your important data and media, as well as access to it across your ecosystem. We have provided a link to the Samsung Support Team if you have any questions about this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Simple Yet Effective
on February 25, 2025
Posted by: mishacherrie
[This review was collected as part of a promotion.] I like my Android because of its easy to use style and relatively low cost. My biggest complaint is that when trying to switch between tabs, it often refreshes the page and I have to start over with receiving and entering a needed security code.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible performance and system layout
on November 12, 2025
Posted by: Usetolovesamsung
from New Mexico
Expertise:Expert
Terrible new system. Just switched from the S20 5G and this new phone is Terrible. You have to swipe down and right to see notifications as opposed to them being right there less choice in phone set up, forced updates you don't want or need unless you're Tech savy enough to figure it out. A.I, galaxy assistant all forced to be on you're phone that i don't want but don't have a choice. So many system operations that it drains your battery. Basically had to give this phone a lobotomy to get it up to 17 hours minimum of battery life. I've since given the phone away and gotten my S20 5G fixed for simple and easy use again. Do not buy this for a grandparent or parent if they aren't tech savvy. They will not get it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, November 13, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device after a longer period of time can come with a learning curve due to all of the updates and changes to the software. We have provided a link to the complete manual to assist you with these updates and best aligning the settings to your preferences. We have also provided links to a few articles to help you maximize the battery life if the intelligent battery has not made the adjustments to your consumption as intended. We have lastly, provided a link to the Samsung Support Team if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25: My new daily driver.
on February 20, 2025
Posted by: EverydayUser
[This review was collected as part of a promotion.] Okay, so I've been using the S25 for a bit now, and honestly, I'm impressed. The way it just zips between apps is awesome – no lag, no stutter, just smooth. For work, it's a lifesaver, especially when I'm juggling emails, Slack, and spreadsheets. And the audio eraser? Game changer! I'm on calls all the time, and being able to eliminate background noise is huge. Okay, so the other day I was on a super important conference call while walking my dog (don't judge, multi-tasking is my life!). Usually, that's a recipe for disaster – barking dog, wind noise, you name it. But with the S25's audio eraser? Crystal clear call. My boss actually complimented me on how professional I sounded! That feature alone has made this phone worth it. Seriously, it saved me from some serious embarrassment.
Streaming and gaming are pretty good too, everything runs smoothly. For the price, it's a steal.
Streaming and gaming are pretty good too, everything runs smoothly. For the price, it's a steal.
Value
5
Written by a customer while visiting Samsung US