I sat in my chair for about three hours and fought constantly to move from place to place on the mat. After Being off of it for three hours they were still indentions from the wheels. The company credited me back cost of the mat of which I am greatly appreciative. Please know that I worry 190 pounds and have a low to medium pile carpet.
Response from bizchair.comBy Customer Care, March 9, 2021
Thank you for sharing your experience. We are sorry for the issue. It does look like our customer service team was able to work with you on a resolution. Please let us know if there is anything else we can do. Thanks AB