Customer reviews from PhilipsHue
Philips - Hue 4" High Lumen Recessed Downlight - White and Color Ambiance
Average customer rating
3.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
8
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
3
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Philips - Hue 4" High Lumen Recessed Downlight - White and Color Ambiance
Customer Rating
1
Connection issues and can't get them down
on July 29, 2026
Posted by: Cyndy
I used these in my remodel, and have only gotten one of the light fixtures to connect to the bridge. They're very tough to get down to check the serial number; I'm going to have to hire the builder to do that and go through all the lights and hopefully get the to connect. The one that connected easily works like a charm, as do the lamp light bulbs.
No, I would not recommend this to a friend.
Response from PhilipsHueBy Nancy G, Philips Hue Support, July 30, 2026
We're sorry to hear you've had trouble getting most of the downlights connected, especially after incorporating them into a remodel. Since one of the fixtures connected successfully and is working as expected, we'd recommend trying a few troubleshooting steps before going through the process of removing the lights:
➧ Open the Hue app.
➧ Go to Settings > Bridge settings > Zigbee channel > Change channel.
➧ Repeat this process up to four times, if needed.
After each channel change, try searching for the light again.
If that doesn't help, the next step would be to add the lights using their serial numbers. Since these are hardwired fixtures and the serial number is located on the base of the downlight, it may be best to have a qualified professional safely access the fixture if needed. We're also including a link to the product manual so you can review the installation details more closely. If you continue to experience issues, please feel free to contact our support team and we'll be happy to assist further. 💡
https://www.assets.signify.com/is/content/Signify/046677578411-929003134501
➧ Open the Hue app.
➧ Go to Settings > Bridge settings > Zigbee channel > Change channel.
➧ Repeat this process up to four times, if needed.
After each channel change, try searching for the light again.
If that doesn't help, the next step would be to add the lights using their serial numbers. Since these are hardwired fixtures and the serial number is located on the base of the downlight, it may be best to have a qualified professional safely access the fixture if needed. We're also including a link to the product manual so you can review the installation details more closely. If you continue to experience issues, please feel free to contact our support team and we'll be happy to assist further. 💡
https://www.assets.signify.com/is/content/Signify/046677578411-929003134501
Written by a customer while visiting PhilipsHue
Customer Rating
1
Do not buy
on July 24, 2026
Posted by: Kevin818
I would not recommend buying these as they are impossible to remove.
No, I would not recommend this to a friend.
Response from PhilipsHueBy Nancy G, Philips Hue Support, July 24, 2026
We're sorry to hear you've had trouble removing the downlight. These Retrofit Recessed Can Downlights are secured with spring clips to keep them firmly in place, so removal requires gently pulling the fixture down and releasing the clips before disconnecting it from the housing. We understand this may not be as intuitive as expected and appreciate you sharing your experience. If you still need assistance, please reach out to our support team and we'll be happy to guide you through the process: https://www.philips-hue.com/en-us/support/faq#contac .
Written by a customer while visiting PhilipsHue
Posted by: bbishop
Verified Purchase:Yes
2-Pack offers cost savings. I already reviewed the single pack lights, please reference that review.
Written by a customer while visiting PhilipsHue
Posted by: Michael Scarione
Verified Purchase:Yes
These are the best and easiest to use bulbs and app pairing on the market.
Written by a customer while visiting PhilipsHue
Posted by: jimG.
Verified Purchase:Yes
These work as direct replacements for LED downlight
Written by a customer while visiting PhilipsHue
Posted by: MiFi
Verified Purchase:Yes
I purchased these because I have several dozen Philips hue products throughout my house, and have used them for about 8 years at this point without a single issue. This is the first time I've been disappointed by a Philips hue product. Simply put, the lights do not turn off. They still glow slightly no matter what. I've reached out to customer service and we are working it out and finding a way to resolve this. Out of the 11 I purchased, only 2 worked perfectly. That success rate is completely unacceptable, and I would wait for Philips hue to confirm they have resolved these issues before purchasing this product.
Written by a customer while visiting PhilipsHue
Posted by: William R
Verified Purchase:Yes
I added the recessed lights in my office to partner with my other hue lights to be able to easily adjust lights to my mood.
Written by a customer while visiting PhilipsHue
Posted by: Lighting Guy
Verified Purchase:Yes
Installed under our porch to create evening ambiance and late-night security. The added benefit of full-spectrum is I can set scenes for Holiday themes
Written by a customer while visiting PhilipsHue