Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Lavender
Average customer rating
4.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
81%of customers recommend this product.
(
13 out of
16)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 FE 5G 128GB (Unlocked) - Lavender
Customer Rating
2
Not terribly happy
on June 29, 2022
Posted by: CallMeMaybe
Expertise:Intermediate
[This review was collected as part of a promotion.] Have only had this phone for a few months, and the volume button sticks. Phone also overheated and started giving me warning messages in Korean...?
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, July 11, 2022
Hi, thank you for your feedback on your Galaxy S21 FE 5G. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help with the problems you are experiencing with your device. I have also provided some links that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on October 2, 2022
Posted by: ceecii
from Westland MI
Expertise:Beginner
[This review was collected as part of a promotion.] I got this phone a few days ago and so far it's been an amazing upgrade from my LG Stylo 5+. My only complaint would be that this phone heats up a lot and the battery doesn't last too long. But you just have to use the battery saver to fix that problem.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and takes great photos
on October 11, 2022
Posted by: Roofie
from Herscher illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] I had to get a new phone due to having a outdated phone i enjoy my new s21
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 4 life
on December 4, 2022
Posted by: Eddy22597
from Katy TX
Expertise:Expert
[This review was collected as part of a promotion.] 1 and half years later not s single issue shoot your probably more likely to change wives before you ever change phones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good features amazing
on December 15, 2022
Posted by: Strong side
from Atlanta ga
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for a year now and it's excellent. I would not want any other cellular device. It's perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on December 16, 2022
Posted by: Anonymous
from Yonkers, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this in February. The important thing for me was the camera and the quality of the screen. It has been amazing how it takes the colors perfectly and clear. The zoom is wonderful. I have taken pictures of the moon and it looks perfect. The videos have wonderful quality and you can change the mode such as HD or Full HD. For gaming it is excellent, I have tried Fortnite and Apex Legend and it certainly goes very smoothly. It has many functions in the gallery. Without a doubt it is a great cell phone. Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The only phone to replace iphone
on December 18, 2022
Posted by: Avinash
from Jersey City
Expertise:Expert
[This review was collected as part of a promotion.] If you are looking for an alternative to the iPhone S21 is the ultimate phone to buy. The samsung ecosystem works perfectly with earbuds, galaxy watch has top notch integration. I have been using this phone for 1+ years and it still going strong.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on December 27, 2022
Posted by: Chm06351
from Plainfield Connecticut
Expertise:Expert
[This review was collected as part of a promotion.] Traded my s10 e fot this phone. It works great. Runs my apps very well. The camera is fantastic.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US