Customer reviews from ATT.com
Apple - Refurbished Excellent - 13-inch iPad Pro M5 chip Wi-Fi + Cellular 256GB with OLED - Space Black (Unlocked)
Average customer rating
4.3
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
38
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
8
92%of customers recommend this product.
(
33 out of
36)
Customer Reviews for Apple - Refurbished Excellent - 13-inch iPad Pro M5 chip Wi-Fi + Cellular 256GB with OLED - Space Black (Unlocked)
Posted by: Marcos Caetano Junior
Verified Purchase:Yes
I like this product and att
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
A Chip off the Old Block does it again
Written by a customer while visiting ATT.com
Posted by: Jpnj
Verified Purchase:Yes
Purchased without my knowledge
Response from ATT.comBy AT&T CARE - Andres, August 3, 2026
Hi there, Jpnj.
We sincerely apologize for the stress and frustration caused by an unauthorized purchase on your account. We genuinely regret that you are dealing with this situation, and we want to ensure this fraudulent activity is properly investigated and addressed.
You can review your recent account activity and order status directly at att.com/myorders. Please contact us by reaching out to our dedicated support team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) via direct message with your account details so our team can immediately look into this and check the available options.
We sincerely apologize for the stress and frustration caused by an unauthorized purchase on your account. We genuinely regret that you are dealing with this situation, and we want to ensure this fraudulent activity is properly investigated and addressed.
You can review your recent account activity and order status directly at att.com/myorders. Please contact us by reaching out to our dedicated support team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) via direct message with your account details so our team can immediately look into this and check the available options.
Written by a customer while visiting ATT.com
Posted by: Justi
from Wasi gton
Verified Purchase:Yes
Too many bugs and no support
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 24, 2026
Hey, Justi!
Thank you for sharing your experience. We are truly sorry to hear that you have encountered so many bugs with your iPad Pro and that you felt unsupported during the process. We always aim to provide a seamless technology experience and reliable service, and we regret that we missed the mark.
To help resolve these bugs, we recommend ensuring your iPad is updated to the latest iPadOS version, forcing a restart of the device, or resetting your network settings. If you need further assistance troubleshooting these system issues, please contact Apple Support at (800) 275-2273 to run a hardware and software diagnostic.
Thank you for sharing your experience. We are truly sorry to hear that you have encountered so many bugs with your iPad Pro and that you felt unsupported during the process. We always aim to provide a seamless technology experience and reliable service, and we regret that we missed the mark.
To help resolve these bugs, we recommend ensuring your iPad is updated to the latest iPadOS version, forcing a restart of the device, or resetting your network settings. If you need further assistance troubleshooting these system issues, please contact Apple Support at (800) 275-2273 to run a hardware and software diagnostic.
Written by a customer while visiting ATT.com
Posted by: Marty123
Verified Purchase:Yes
I absolutely love my new purchase.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: LiNella
from Salem
Verified Purchase:Yes
Excellent and worked really good
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 22, 2026
We are happy to hear that your new Apple watch, iPad Pro, iPhone 16e and the iPhone 16 Pro Max are working so well for you! Thank you for choosing AT&T to make these upgrades. In case you need our assistance in the future, you can get in touch with us, via phone at 800‑331‑0500. Or you can DM us at one of our official social media channels for a faster response:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for being part of the AT&T family!
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for being part of the AT&T family!
Written by a customer while visiting ATT.com
Posted by: Candycaremal10
from San Antonio TX
Verified Purchase:Yes
Love it very nice wish I got it sooner
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Glen Strecker
from Picayune, MS
Verified Purchase:Yes
I love my new 13” iPad Pro. I ran and old 9” model for years and handed it down to my daughter. I tried using an Android Tablet fora while but it was so slow I gave up on it for this one.
I would recommend this to a friend!
Written by a customer while visiting ATT.com