Customer reviews from us.roborock.com
Roborock - Qrevo Curv 5XC Robot Vacuum and Mop, Dual Anti-Tangle System, FlexiArm, Intelligent Dirt Detection, Self-Washing&Drying - White
Average customer rating
4.5
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
17
4 Stars
5
3 Stars
0
2 Stars
0
1 Star
2
90%of customers recommend this product.
(
18 out of
20)
Customer Reviews for Roborock - Qrevo Curv 5XC Robot Vacuum and Mop, Dual Anti-Tangle System, FlexiArm, Intelligent Dirt Detection, Self-Washing&Drying - White
Customer Rating
1
Unreliable!
on June 19, 2026
Posted by: Sirrh
I bought the Qrevo Curv almost a year ago, and I’ve had problems with it from the very beginning. It constantly gets lost, and sometimes it just wanders around the house trying to figure out its position. The saved maps randomly disappear, and the dock often fails to empty the dustbin, forcing me to do it manually.
Overall, this robot has been a headache to own. What’s even more frustrating is that my Qrevo S, which costs about half as much, has been far more reliable and hasn’t given me any of these issues.
This experience taught me that paying more doesn’t always mean getting a better product. Unfortunately, I learned that the hard way and now I am stuck with this machine
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, June 21, 2026
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it must be to encounter repeated issues and feel that support was not timely or helpful enough. Your detailed feedback is valuable to us.
We encourage you to continue the conversation via our private channel so we can address your concerns personally and find a satisfactory outcome.
We are here to help.
We encourage you to continue the conversation via our private channel so we can address your concerns personally and find a satisfactory outcome.
We are here to help.
Written by a customer while visiting us.roborock.com
Customer Rating
1
2.4 GHz WiFi ... BAD idea !!
on May 17, 2026
Posted by: fixitDAD
Nobody uses 2.4 GHz WiFi any more.. so how could this be a good/great product?
2.4 GHz WiFi is easily Hacked. So to use your product I will have to put my home network at risk.
If I look on the back of the robot am I going to find a parallel printer port as well?
2.4 GHz WiFi is easily Hacked. So to use your product I will have to put my home network at risk.
If I look on the back of the robot am I going to find a parallel printer port as well?
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, May 18, 2026
Hi,
We'd love to share why the 2.4 GHz frequency remains the gold standard for smart home robots:
Range and Obstacle Penetration: Standard 5 GHz WiFi is great for speed, but its signal drops significantly when trying to pass through walls or travel across a large house. 2.4 GHz offers the long-range stability a robot needs as it moves from room to room.
Network Security: The security of a network relies on its encryption standard (like WPA2/WPA3), not the frequency itself. Operating on 2.4 GHz does not inherently expose your home to hacking risks. For peace of mind, most modern routers allow you to easily set up an isolated "Guest Network" strictly for smart devices.
Our goal is always to balance reliable connectivity with robust security. If you have any technical setup questions or security concerns, please feel free to reach out to us—we’d be happy to help!
Best regards,
Roborock Team
We'd love to share why the 2.4 GHz frequency remains the gold standard for smart home robots:
Range and Obstacle Penetration: Standard 5 GHz WiFi is great for speed, but its signal drops significantly when trying to pass through walls or travel across a large house. 2.4 GHz offers the long-range stability a robot needs as it moves from room to room.
Network Security: The security of a network relies on its encryption standard (like WPA2/WPA3), not the frequency itself. Operating on 2.4 GHz does not inherently expose your home to hacking risks. For peace of mind, most modern routers allow you to easily set up an isolated "Guest Network" strictly for smart devices.
Our goal is always to balance reliable connectivity with robust security. If you have any technical setup questions or security concerns, please feel free to reach out to us—we’d be happy to help!
Best regards,
Roborock Team
Written by a customer while visiting us.roborock.com
Posted by: NF
Verified Purchase:Yes
The roborock does a great job with vacuuming and mopping. Wish he had a little more extension for corners when mopping and the ability to add a room with ease after mapping out the place. All in all, amazing product.
Written by a customer while visiting us.roborock.com
Posted by: Derek T
Verified Purchase:Yes
My only issue is that the suction isn't as strong as my s9 roombas. Otherwise it's superior in every way possible.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Carl G
Verified Purchase:Yes
I kept looking at robot vacuum's. Never pulling the trigger. I figured I'd have immediate buyer's remorse. And a strange piece of plastic taking up space. But I took the plunge.
I can't believe I waited. Dirty floors has been a stress point for me. Dust bunnies blowing around on the hardwood floors. At times the edges of my floors were filthy. If guests were coming over, I could do a quick 20 minute clean up or 40 minutes to do a better job.
Now I come home every day to clean floors. The stress has been turned into a smile upon coming home after a long day!
I can't believe I waited. Dirty floors has been a stress point for me. Dust bunnies blowing around on the hardwood floors. At times the edges of my floors were filthy. If guests were coming over, I could do a quick 20 minute clean up or 40 minutes to do a better job.
Now I come home every day to clean floors. The stress has been turned into a smile upon coming home after a long day!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Everything
on September 21, 2025
Posted by: Rocky
This machine is amazing it is above and beyond my expectations. How does it know so much. It’s 10 stars not 5!!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
5
Welcome to the Jetsons
on May 7, 2025
Posted by: SC
I feel like i am in an episode of the Jetsons with this thing. It is Amazing! It is pricey, but the quality is incredible. I have not touched an upright vacuum or mop since getting the Qrevo curv. Do not hesitate. Just buy it. Thank me later
Written by a customer while visiting us.roborock.com
Posted by: Monty
Verified Purchase:Yes
Switched from a Roomba S9+ with Brava mop. Hands down, Qrevo is much better. My floors stay very clean and I have not needed to interfere due to any errors, which I constantly had to fix issues with the Roomba. Would highly recommend!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com