Customer reviews from startech.com
StarTech.com - 3-Port Multi Monitor Adapter, Mini DisplayPort 1.2 to DP MST Hub, Video Splitter for Extended Desktop Mode
Average customer rating
2.8
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
3
4 Stars
6
3 Stars
0
2 Stars
1
1 Star
7
Customer Reviews for StarTech.com - 3-Port Multi Monitor Adapter, Mini DisplayPort 1.2 to DP MST Hub, Video Splitter for Extended Desktop Mode
Customer Rating
2
Sketchy at best
on March 10, 2015
Posted by: pwaters
I bought the hub doesn't work as well as promoted on StarTech web site. Sketchy at best with setting up with my Surface Pro3. Every day is an adventure to get my two 27” BenQ monitors up and displaying. I am constantly resetting my display options to get it to work. This waste time in the morning up to an hour a day. In a nut shell doesn’t work out of the box.
Written by a customer while visiting startech.com
Customer Rating
5
Works Great
on November 11, 2014
Posted by: dstroope
I bought this to connect to 24" 1080P monitors to my SP3/dock. Works well, and has no problem with the the monitors native resolution. Plug and Play so setup was as easy as plugging everything in.
Written by a customer while visiting startech.com
Customer Rating
4
Works great, with a catch.
on September 4, 2015
Posted by: Sparkie
I bought several of these from CDW. Lots of informative pics including one with the Surface Pro. What wasn't mentioned is the included (but not pictured) A/C adapter is required to power the splitter. Not a big deal for some, but in my case was an issue.
Written by a customer while visiting startech.com
Customer Rating
4
Nice product! Works perfectly
on September 7, 2016
Posted by: Grant
I received a free sample of the Star Tech Mini Display Port to Display Port MST Hub to review and found it to be of very good quality. It worked perfectly on my Elitebook laptop at work with Windows 7. I just plugged in all monitors (3 24" monitors) , then plugged it into the computer. There are a few noises when they are booting up, but then all four monitors (including the laptop) working perfectly. It took a little while to configure the resolutions and positions and setting the wallpapers for all the monitors, but is was very easy. I was able to play 1080p 60fps videos on all four monitors simultaneously without any issues. Overall I would give this item a positive rating.
Written by a customer while visiting startech.com
Customer Rating
1
Does not work
on November 21, 2019
Posted by: Winglessbat
I have 3 HP ZR2440w monitors, only 2 came up full HD. The 3rd monitor came up VGA mode.
Response from startech.comBy Matt, Customer Support, November 28, 2019
We understand your disappointment and apologize that you're not seeing the performance you expected from our MSTMDP123DP. Issues like this may occur due to limitations of the internal graphics card on your PC and one way to verify where the issue occurs is to try only connecting the monitor having a problem and one other display, or swapping which display is connected to each port on the MST hub to see if the problem follows the display, the port on the MST hub, or goes away completely with only 2 displays connected. We'd be happy to help you find out what's causing this problem and we can be reached at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
Written by a customer while visiting startech.com
Customer Rating
5
Great Splitters
on September 8, 2016
Posted by: MazzucaJoe92
I received this free mini display port splitter to review and it`s been working great - no problems at all. I typically run 2 monitors, but this has allowed me to bump that up to 3 - super useful. Picture quality has been great throughout the time that I`ve used this product. Easy to use, just plug it in and it works, way better for multitasking.
Written by a customer while visiting startech.com
Customer Rating
1
Only detects one monitor at a time
on September 20, 2015
Posted by: scubajim
This had promise but on a surface pro 3 w/o docking station, the MSTMDP123DP
only detects 1 of 2 27" Samsung displays.
only detects 1 of 2 27" Samsung displays.
Response from startech.comBy Customer Support, Customer Support, October 8, 2015
Dear Jim,
Thank you for taking the time to review our MSTMDP123DP MST Hub. We are sorry to hear you are experiencing this issue and we would like to offer some help.
This model of MST hub has a "Scan" button located on the back, does pressing this remedy your display issue? Do you have any other cables or monitors you can test with our hub? If possible are you able to test the hub with other computer systems that would be able to support MST?
To ensure your Surface Pro 3 or any MST enabled device performs optimally with the MSTMDP123DP, please be sure you are using the latest system firmware and drivers for your video card. These can be found through Windows updates, and depending on the update settings may be found in the "Optional Updates" section.
Are you able to provide the exact model number for the displays being used, which version of the Surface Pro 3 is used, and the type of cabling/adapters that are being used to connect to the displays?
We are always here to help with our free lifetime technical support. If you would like further assistance with our MST hub then please get in touch with us and reference case #332-284735 so we can further assist you.
You can also reply here and we will be sure to follow up.
Thank You,
Customer Support
StarTech.com
http://www.startech.com/support
Thank you for taking the time to review our MSTMDP123DP MST Hub. We are sorry to hear you are experiencing this issue and we would like to offer some help.
This model of MST hub has a "Scan" button located on the back, does pressing this remedy your display issue? Do you have any other cables or monitors you can test with our hub? If possible are you able to test the hub with other computer systems that would be able to support MST?
To ensure your Surface Pro 3 or any MST enabled device performs optimally with the MSTMDP123DP, please be sure you are using the latest system firmware and drivers for your video card. These can be found through Windows updates, and depending on the update settings may be found in the "Optional Updates" section.
Are you able to provide the exact model number for the displays being used, which version of the Surface Pro 3 is used, and the type of cabling/adapters that are being used to connect to the displays?
We are always here to help with our free lifetime technical support. If you would like further assistance with our MST hub then please get in touch with us and reference case #332-284735 so we can further assist you.
You can also reply here and we will be sure to follow up.
Thank You,
Customer Support
StarTech.com
http://www.startech.com/support
Written by a customer while visiting startech.com
Customer Rating
1
Useless with ASUS N550JK and 2x acer CB280HK
on May 18, 2015
Posted by: wombat
Does not work reliably with Windows 8.1 on ASUS N550JK and 2x acer CB280HK.
There must be a magic order of actions to power it on, plug in the monitors and recognise them in windows.
But it isn't working for me.
There must be a magic order of actions to power it on, plug in the monitors and recognise them in windows.
But it isn't working for me.
I got it to work only once, and it was stunnign with two 4K2 displays in portrait mode.
Buyt I walked away from my desk to get lunch and it hasn't worked since.
Buyt I walked away from my desk to get lunch and it hasn't worked since.
your mileage may vary.
but prepare for no miles at all.
but prepare for no miles at all.
Response from startech.comBy Customer Support, Customer Support, May 25, 2015
Hello,
Thank you for taking time to leave some feedback on the MSTMDP123DP. We’re sorry to hear you had a poor experience with the unit and would like to help.
The MSTMDP123DP hub should function in your setup with two 4K monitors, following the normal setup order. Since the hub is working intermittently for you, it sounds like it may be faulty; we apologize for this inconvenience.
It seems you have already spoken with our Technical Advisors regarding this issue, and it was recommended to exchange the hub. If you have done so, could you inform us of your experience with the new unit?
Quality is very important at StarTech.com and we take issues like this seriously. If you require further assistance, please feel free to get in touch with us and kindly reference case number 377-231494.
Thank you,
Customer Support
StarTech.com
http://www.startech.com/techsupport
Thank you for taking time to leave some feedback on the MSTMDP123DP. We’re sorry to hear you had a poor experience with the unit and would like to help.
The MSTMDP123DP hub should function in your setup with two 4K monitors, following the normal setup order. Since the hub is working intermittently for you, it sounds like it may be faulty; we apologize for this inconvenience.
It seems you have already spoken with our Technical Advisors regarding this issue, and it was recommended to exchange the hub. If you have done so, could you inform us of your experience with the new unit?
Quality is very important at StarTech.com and we take issues like this seriously. If you require further assistance, please feel free to get in touch with us and kindly reference case number 377-231494.
Thank you,
Customer Support
StarTech.com
http://www.startech.com/techsupport
Written by a customer while visiting startech.com