Customer reviews from startech.com
StarTech.com - 3-Port Multi Monitor Adapter, Mini DisplayPort 1.2 to DP MST Hub, Video Splitter for Extended Desktop Mode
Average customer rating
2.8
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
3
4 Stars
6
3 Stars
0
2 Stars
1
1 Star
7
Customer Reviews for StarTech.com - 3-Port Multi Monitor Adapter, Mini DisplayPort 1.2 to DP MST Hub, Video Splitter for Extended Desktop Mode
Customer Rating
1
can't make it work
on July 29, 2024
Posted by: lmt17
don't know if it is working or not because it's not detected on my device also no indication
that it is powered on , no leds or something
that it is powered on , no leds or something
Response from startech.comBy Customer Support, July 31, 2024
Thank you for taking the time to leave a review for our MSTMDP123DP. We are sorry to hear that you experienced difficulty with MSTMDP123DP as this is not expected behavior for our MST hub. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Works as advertised, but with a BIG FLAW
on August 2, 2021
Posted by: mhel
It extends my display to 3 individual screens (not mirrored), so it works well in that aspect. But what irritates me - my Wi-Fi and Bluetooth connections both CEASE FUNCTIONING while this adapter is attached and running. I now have the choice of either having 3 SCREENS WITHOUT WIRELESS CONNECTIVITY, or 1 SCREEN WITH WIRELESS CONNECTIVITY. I obviously need my wireless connectivity, so I'll just take the loss and TRASH this adapter. Future buyers should be aware of this issue which seems to be related to IRQ/resource conflicts between this adapter and the wireless card of certain laptops. This was installed on an OMEN 15 2020 with Intel(R) Wi-Fi 6 AX200 160MHz.
Response from startech.comBy Barrington, Customer Support, August 3, 2021
We are sorry to hear that the MSTMDP123DP is giving you these issues. This is not expected behavior for this video adapter.
We are reaching out to get some more information about your setup, and see if we can help resolve the issue you are seeing.
We are reaching out to get some more information about your setup, and see if we can help resolve the issue you are seeing.
Written by a customer while visiting startech.com
Customer Rating
1
Does not work
on November 21, 2019
Posted by: Winglessbat
I have 3 HP ZR2440w monitors, only 2 came up full HD. The 3rd monitor came up VGA mode.
Response from startech.comBy Matt, Customer Support, November 28, 2019
We understand your disappointment and apologize that you're not seeing the performance you expected from our MSTMDP123DP. Issues like this may occur due to limitations of the internal graphics card on your PC and one way to verify where the issue occurs is to try only connecting the monitor having a problem and one other display, or swapping which display is connected to each port on the MST hub to see if the problem follows the display, the port on the MST hub, or goes away completely with only 2 displays connected. We'd be happy to help you find out what's causing this problem and we can be reached at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
Written by a customer while visiting startech.com
Customer Rating
1
Very Disapointing
on April 13, 2019
Posted by: patcar13
I bought this to work with the Surface Studio 1 and the Samsung CHG90. it is a no go and there is very little information about which display adapters/driver pairs actually work with the device. I am sure when it works it is great, but when it does not it takes hours to test everything to find there is not solution.
Response from startech.comBy Stefan, StarTech.com Support, April 22, 2019
Thank you for reviewing our MSTMDP123DP, we apologize it is not working well.
One potential issue here is the monitor you have is able to use very high resolution and refresh rates (3840x1080 @144Hz native). If possible, try to bring the refresh rate to 60Hz or below to ensure the bandwidth of the MST hub is not exceeded. In addition, if you were wanting to connect just that one monitor, using a Mini DIsplayPort to DisplayPort adapter may perform better than an MST hub, as that would allow for higher refresh rates and resolutions direct to your Surface.
If you still encounter issues please call 1 800 265 1844 or click the green chat live button in the top left of the website.
One potential issue here is the monitor you have is able to use very high resolution and refresh rates (3840x1080 @144Hz native). If possible, try to bring the refresh rate to 60Hz or below to ensure the bandwidth of the MST hub is not exceeded. In addition, if you were wanting to connect just that one monitor, using a Mini DIsplayPort to DisplayPort adapter may perform better than an MST hub, as that would allow for higher refresh rates and resolutions direct to your Surface.
If you still encounter issues please call 1 800 265 1844 or click the green chat live button in the top left of the website.
Written by a customer while visiting startech.com
Customer Rating
1
Only one monitor with Surface pro 3
on December 7, 2018
Posted by: Czer
Just got this in and installed it on my Surface Pro 3 - it supports a second monitor - and the third monitor winds up displaying the same as the second (assuming the surface pro display is monitor one). Bought this because I assumed Star Tech would simply work - very disappointed.
Response from startech.comBy Stefan , Customer Support, December 13, 2018
Hello!
Thank you for reviewing our MSTMDP123DP, we apologize it is not working for you.
A few steps to try first here are to make sure the surface is fully updated with Windows updates, and to see if you can change the second external monitor to "Extended" instead of mirrored in your Windows Display Settings. There is also a scan button on the back of the unit that can help with detection issues.
Please reach out to our support team at StarTech.com/chat or 1 800 265 1844 . our Technical Advisors are available 24/5 to assist!
Thank you,
Thank you for reviewing our MSTMDP123DP, we apologize it is not working for you.
A few steps to try first here are to make sure the surface is fully updated with Windows updates, and to see if you can change the second external monitor to "Extended" instead of mirrored in your Windows Display Settings. There is also a scan button on the back of the unit that can help with detection issues.
Please reach out to our support team at StarTech.com/chat or 1 800 265 1844 . our Technical Advisors are available 24/5 to assist!
Thank you,
Written by a customer while visiting startech.com
Customer Rating
5
Great Splitters
on September 8, 2016
Posted by: MazzucaJoe92
I received this free mini display port splitter to review and it`s been working great - no problems at all. I typically run 2 monitors, but this has allowed me to bump that up to 3 - super useful. Picture quality has been great throughout the time that I`ve used this product. Easy to use, just plug it in and it works, way better for multitasking.
Written by a customer while visiting startech.com
Customer Rating
4
Nice product! Works perfectly
on September 7, 2016
Posted by: Grant
I received a free sample of the Star Tech Mini Display Port to Display Port MST Hub to review and found it to be of very good quality. It worked perfectly on my Elitebook laptop at work with Windows 7. I just plugged in all monitors (3 24" monitors) , then plugged it into the computer. There are a few noises when they are booting up, but then all four monitors (including the laptop) working perfectly. It took a little while to configure the resolutions and positions and setting the wallpapers for all the monitors, but is was very easy. I was able to play 1080p 60fps videos on all four monitors simultaneously without any issues. Overall I would give this item a positive rating.
Written by a customer while visiting startech.com
Customer Rating
4
Increased Productivity
on August 31, 2016
Posted by: soccergeek12
I absolutely love the 3-Port Multi Monitor Mini DisplayPort to DisplayPort MST Hub that I was selected to try out for free. As a software developer this allowed me to easily have multiple software programs open to write code, test the code on a separate screen, and then check the data on the third screen. I`m sure my boss will like me being more productive as well. I`ve only had this product a little while and I`m already wondering how I ever was able to do it all with just one screen. Once I got all the correct adapters for my monitors the setup was a breeze. I will definitely be recommending this to others I work with as well.
Written by a customer while visiting startech.com