Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Average customer rating
4.5
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
217
4 Stars
39
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Customer Rating
5
The AI is smarter than I thought
on February 5, 2024
Posted by: drsnowmon
from VA
Expertise:Intermediate
The phone is blazing fast, love the design, and most importantly the AI is smarter than I thought. For example, when taking photo, it knows the object you're focusing on so you never have to tap on the screen to focus on that subject.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Meh...
on February 2, 2024
Posted by: 412Nik
Been using my old faithful, s10. It's starting to slow down and I was hesitant to upgrade because I LOVE my sd card for my media. I've watched many YouTube videos and decided to finally take the plunge. I have yet to put my sim card in my new phone. After playing with it, the volume is HORRIBLE . I love listening to my music. I'm upset it didn't come with the charging plug/base and I don't know how to work all the features. Guess I better start watching "how to videos." I was nervous about the size since my hands are small but it's a smidget bigger than my lovely s10 so I'm happy it's not real big. Wish it had a headphone jack because my purple buds 2 are too big for my little ears so I never use them. Hopefully Samsung will improve the speaker and volume.
Design
5
Written by a customer while visiting Samsung US
Customer Rating
3
Just ok
on February 2, 2024
Posted by: Jtowngirl75
Like the design. Volume is horrible. My s21 had better volume. Is anyone else's phone getting really warm quickly? Mine did before I even finished setting up. Also played a game for 30 mins, again really warm.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Social Commerce, February 5, 2024
Good day Jtowngirl75,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
1
Nope
on February 1, 2024
Posted by: Disappointed
Horrible...display and colors suck..I wish I could have my old phone back!!!
Response from Samsung USBy Social Commerce, February 2, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US