Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Average customer rating
4.5
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
217
4 Stars
39
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Customer Rating
5
Awesome Smartphone!
on May 4, 2024
Posted by: treydaypnw
from Seattle, WA
Expertise:Expert
I bought the S24 Plus about 2 months ago and I'm very happy with it. Great screen, great display, great battery life, great everything!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
SO unhappy with this phone!
on May 3, 2024
Posted by: Laura832
from New York, NY
Expertise:Intermediate
I was so excited to get the S24+ after Christmas.... I've been a loyal Samsung user for over 15 years... however, this phone camera is the absolute worst I have ever owned. I just switched from the S20Fe and I am so grateful that I still own it, as I have switched back to using it. I'm locked into a 2 year phone plan with my S24+, but I am so desperate to have a decent working camera that I've had to resort to this option. Every photo on the S24+ is overprocessed and given that I take so many pictures of my family and children, the washed out, ghost-like, sickly appearance that the S24+ gives any skin tone is just unacceptable for a phone in this price range. I was a little disappointed with the quality of the S20Fe camera when I first purchased it: the selfie camera didn't have autofocus and I found that my previous phone, the S9, was so much better at producing quality photos that could be blown up and printed off for framing. We have 8×10 portraits all over our house from photos taken with the S9. The S20Fe produces decent photos, but I was really looking forward to an even better camera with the release of the S24+. I have never in my life been so disappointed. I have switched around all my settings, downloaded the camera assistant, and tried editing them through my paid subscriptions to various photo editing apps... the portrait pictures and skin tone quality are so so bad. Additionally, the battery life on my S24+ is terrible. I see so many reviews stating that the battery is exceptional, but I only use my phone for roughly 5 hours total per day (scrolling social media, taking pictures and videos, checking emails, etc.) and my phone goes from 80% charged to 15%. Overall, I've always loved Samsung's operating system... but I am so so disappointed with this particular phone. The camera is such an important component in my choice of phone and I've always been happy with the previous versions of the Galaxy S series.. I just cannot believe how bad the camera/gallery app is on this S24+.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 6, 2024
Good day Laura832,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your device utilizes AI throughout many apps and experiences. For instance, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you would like, you re able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features (Settings->Advanced Features->Galaxy AI.) Your Galaxy S24+ offers an intelligent, all-day battery that can allow you to watch videos for up to 31 hours or listen to music for up to 92 hours. Take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some information about optimizing your Galaxy battery. If you would like any further assistance or if you have any questions for us, please feel free to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your device utilizes AI throughout many apps and experiences. For instance, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you would like, you re able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features (Settings->Advanced Features->Galaxy AI.) Your Galaxy S24+ offers an intelligent, all-day battery that can allow you to watch videos for up to 31 hours or listen to music for up to 92 hours. Take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some information about optimizing your Galaxy battery. If you would like any further assistance or if you have any questions for us, please feel free to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
5
Going from an S10 to S24+ beyond awesome
on April 8, 2024
Posted by: JERKY42
from Newnan, GA
It maybe took me 4 days to get everything transferred and set up to my liking, but I am so happy with my new phone. First time I set a phone up by self and I'm 82 yrs young!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
tmac013010
on April 1, 2024
Posted by: Trisha
I just was given this phone. I am totally overwhelmed with it! So much fun with very clear photos which is important to me. It will take me awhile to figure everything out as I had an LG Venture before. What a change!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Mr
on March 27, 2024
Posted by: Saleh
from Sydney Australia
Happy to switch with Samsung as long as protect my privacy
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better Pictures & horrible display when outside
on March 24, 2024
Posted by: Leax44
from Miami, FL
Expertise:Intermediate
The camara needs more new update (pictures). There is a big difference between my previous 21+ to the 24+ pictures. Also, when I'm outside and the sun is too bright. I don't know why buy my display is really hard to see, even when I put the brightness to the fullest. It is really hard to see the display
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lousy phone
on March 24, 2024
Posted by: Dano
from Currently, Los Angeles
Expertise:Intermediate
I have an S24. It is terrible. It changes words and doesn't understand english.
Wish I'd never got this one.
Wish I'd never got this one.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 25, 2024
Hey there Dano,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you want to send fun messages to friends or type up something important, your phone's keyboard settings have got you covered. You can send emojis, change the keyboard's language, change the default keyboard, or even type things out with your voice. Take a look at, "Adjust keyboard settings on your Galaxy phone" to learn how you can make some minor adjustments that may make the world of difference for you in terms of convenience when it comes to texting. If you would like any further assistance afterwards or if you have any questions for us. do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00079092/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you want to send fun messages to friends or type up something important, your phone's keyboard settings have got you covered. You can send emojis, change the keyboard's language, change the default keyboard, or even type things out with your voice. Take a look at, "Adjust keyboard settings on your Galaxy phone" to learn how you can make some minor adjustments that may make the world of difference for you in terms of convenience when it comes to texting. If you would like any further assistance afterwards or if you have any questions for us. do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00079092/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 16, 2024
Posted by: Missy wood
from Muncie, Indiana
Expertise:Beginner
Awesome phone,It has great features, and it takes awesome pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US