Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Average customer rating
4.5
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
217
4 Stars
39
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Posted by: John T
from Litchfield, OH
Expertise:Intermediate
Verified Purchase:Yes
I've had my Galaxy S24 for about 3 weeks and couldn't be happier. The battery life is awesome. I've intentionally tried to use up the battery during the day and at the end of the day it is still at 30% or more. It has been great for me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Amir
from Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Fast and reliable, super connectivity. Wish it was a bit cheaper though.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ronald stala
Expertise:Expert
Verified Purchase:Yes
How do I return? Phone doesn't charge at normal or fast speed. It is defective
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy R&R Team, July 24, 2024
Thank you for leaving us your candid feedback, Ronald. We always appreciate hearing from our valued customers. We noticed you were reaching out regarding your S24+. Samsung offers a 12-month limited warranty for manufacturer defects through Samsung Care. We will be attaching a link to help you troubleshoot this. If this persists, please reach out to us at Samsung Support so that we can look into what can be done regarding this. - Kelvin
smsng.us/Samsung-Support
https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-keeps-restarting/
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-keeps-restarting/
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Daris Dervishaga
from Ocean City, Maryland
Expertise:Intermediate
Verified Purchase:Yes
Great Phone, the delivery was so fast in less than 2 days.
Thank you!
Thank you!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
NOT HAPPY
on July 21, 2024
Posted by: MajorDisappointment
from Kentucky
I bought a S24+ and it freezes when I play games and I have to restart the app. I'm very disappointed. If I could return it I would. Don't sink big money into this junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 22, 2024
Your feedback is greatly appreciated. We see that you're reaching out regarding your S24+. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the link below to troubleshoot this. If this continues after following all the steps, please reach out to us at Samsung Support so that we can look into a possible resolution for you. -Kelvin
samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Sunny
Verified Purchase:Yes
The delivery was one day early which is great. Very easy to transfer from old phone to the new one.
Written by a customer while visiting Samsung US
Posted by: Rajeswari
from GA
Expertise:Intermediate
Verified Purchase:Yes
I really like the Galaxy S24+ device; it is awesome. However, they need to focus more on stabilizing the software to eliminate any bugs. As a user, I have noticed a few bugs on the software (OS) side, I would request more focus on testing software (OS).
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Samsung Fan
Verified Purchase:Yes
Great phone. This is probably my 4th or 5th Samsung Galaxy and I love them. Great performance, great battery life, and they last a long time. Smart switch makes it very simple to switch from one model to the next although it still takes time to log into all the apps. Samsung offered a very generous trade in value which helped with my decision. I keep my phones 3-4 years and hope this one does, too. Considered a Pixel but keep coming back to Samsung. Highly recommend.
Written by a customer while visiting Samsung US