Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Average customer rating
4.5
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
217
4 Stars
39
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Customer Rating
5
Awesome new features it was a gift for my husband
on August 18, 2024
Posted by: Brandy
from Ga
Expertise:Expert
Verified Purchase:Yes
Awesome I love samsung's ai and other new features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: David T
from Texas
Expertise:Expert
Verified Purchase:Yes
I love the new design. I am really enjoying it. I am a big fan of samsung phones but this one is very special
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: HHOO
from NYC
Expertise:Intermediate
Verified Purchase:Yes
This phone disappointing me so much due to I can’t exit an app every time that I’m done using it. Especially the google apps.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, August 17, 2024
Thanks for reaching out! We appreciate you taking the time to share your feedback. It seems you are reaching out about the S24+. If your apps are not responsive, we recommend checking to make sure your phone is up to date with the latest software. If your apps continue to freeze or crash, even after updates, there are several things you can try to resolve the problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and checking for additional updates are all steps that may help. For more troubleshooting options, please refer to the attached link. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Clearing%20the%20app%20cache%2C%20checking,all%20things%20that%20may%20help.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000736/#:~:text=Clearing%20the%20app%20cache%2C%20checking,all%20things%20that%20may%20help.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Dubious upgrade
on August 16, 2024
Posted by: ITsupport
from California
Expertise:Intermediate
Very much like my last Samsung S22+ 5G. Most parts are a bit better, outdoor screen performance is much improved, camera seems about the same. One problem is the phone cannot stay locked in your pocket. There are bugs in the software that were not there in the S22+. The phone constantly dials numbers and takes screen shots. There are setting that are recommended to address this issue but they DO NOT WORK.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, August 19, 2024
Thanks for getting in touch. The S24 series phones are equipped with new AI features to enhance daily productivity, large displays ideal for gaming and web browsing, and ample storage capacity for all your apps, files, photos, and videos. Additionally, the Galaxy S24 Ultra boasts S Pen functionality for taking notes in Samsung Notes or composing messages and emails. Your phone already includes a feature to prevent pocket dialing. Find out how to keep your screen inactive and shield it from accidental touches by clicking the link below. If this persists after troubleshooting, please reach out to us at Samsung Support.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: wingman
from New York
Expertise:Intermediate
Verified Purchase:Yes
In general really love this phone, with a few caveats. Battery life, features, camera and display are great. However, I typically keep my phones in vibrate mode and the vibration strength on this S24+ is far to weak and subtle, even when set to maximum compared to previously owned Galaxy phones. Couple that with the lack of a notification LED like the S9 that I replaced with this one, and I miss a lot of calls, messages and reminders. Have researched and tried every trick I can find to address this shortcoming without much success. Oh, well. I am also finding that the Wi-Fi link rate is slower than my other phones on any given Wi-Fi network. I frequently find that my family members' Galaxy S22, S21 and my old S9 phones will all connect at, and maintain a higher connection speed than the S24+, not a great deal slower, but I my home network is a Netgear Nighthawk RAX-80 (Wi-Fi 6) and I am a little disappointed my S24+ doesn't perform as well as others on it.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Josh
Expertise:Intermediate
Verified Purchase:Yes
just had it for few days but so far so good. Very nice and solid phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Stephen Curtin
from Cape Cod Massachusetts
Expertise:Expert
Verified Purchase:Yes
It's everything I expected and more! I've always been a Samsung User and when I decided to get the S24+ I knew I wouldn't be disappointed and I wasn't. Great Job Samsung!!! 5 stars! #GoSamsung #ILoveit
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Shaneeza
Expertise:Intermediate
Verified Purchase:Yes
I've always been samsung users, Currently with this s24 plus ans S9 tablet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US