Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Average customer rating
4.5
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
217
4 Stars
39
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Posted by: Nae2
Verified Purchase:Yes
I love my galaxy 24+ it's light weight and nice design.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelming screen brightness and battery
on September 6, 2024
Posted by: Anonymous
from United States
Expertise:Expert
Verified Purchase:Yes
After owning an S21 Ultra, and knowing the screen brightness specs, I assumed that this screen would be a big upgrade in terms of brightness. However, I've been disappointed both by the aggressiveness of adaptive brightness and the lacking maximum brightness in view of the towering claims.
Battery life is passable, but I'd hoped for better from a brand new device.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, September 6, 2024
Thanks for the outreach, Mark. We appreciate you leaving your candid feedback on the Galaxy S24+. The Galaxy S24+ is designed to provide a top-of-the-line gaming experience with its high-visibility display. The display technology ensures that you can fully immerse yourself in your favorite games, delivering vibrant colors and crisp details that bring virtual worlds to life. It's not just about the visuals; it's about the experience - whether you're exploring vast virtual landscapes or engaging in fast-paced action, the display delivers stunning visuals that elevate your gaming experience to new heights. The battery of the Galaxy S24+ is tailored to support extended gaming sessions. It's engineered to keep you powered through hours of gameplay without the worry of running out of battery. We noted your concerns about the brightness and the battery life. If you are experiencing a shorter battery life on your device, check out the link for options to help optimize your battery life. Again, we appreciate you taking the time to share your thoughts with us. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: Liz690
from Coachella , California
Expertise:Intermediate
Verified Purchase:Yes
It's been a great phone . I really enjoy the features it has . Especially the split screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: dtfg
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Its a little thicker than my wifes S21+.
Works great, but cant figure out how to do Samsung cloud storage, and features.
Everything is always overridden by Google and Android programs.
Samsung needs to help us.
I didnt get it to transfer all the contacts and photos over from my old phone. What a job that was, and still missing stuff.
Samsung, please develop your own OS and save us from GOOGLE !
Works great, but cant figure out how to do Samsung cloud storage, and features.
Everything is always overridden by Google and Android programs.
Samsung needs to help us.
I didnt get it to transfer all the contacts and photos over from my old phone. What a job that was, and still missing stuff.
Samsung, please develop your own OS and save us from GOOGLE !
I would recommend this to a friend!
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Good performance, washed out colors on acreen
on August 26, 2024
Posted by: ProAm
Verified Purchase:Yes
The performance is good but the screen is bland. The colors are washed out compared to Samsung phones I've used before.
Response from Samsung USBy R&R Team, September 5, 2024
Thank you for providing your honest feedback on the Galaxy S24+. We are always looking to improve our customers' experiences with our products and services. The Galaxy S24 features a 6.2" FHD+ display, providing a high-definition viewing experience. The Galaxy S24+ has a larger 6.7" QHD+ display, offering an even more immersive visual experience. With these larger displays, users can enjoy more screen space for their favorite apps, videos, and games. One of the standout features of both the Galaxy S24 and S24+ is the Vision Booster technology, which ensures optimal color and contrast, even in bright lighting conditions. This means that you can enjoy vivid, true-to-life visuals whether you're indoors or outdoors, enhancing your overall viewing experience. We noted your concerns about the screen appearing washed out. We recommend adjusting the screen mode to better suit your preferences. You can modify the display tone to Vivid or Natural using the Screen mode setting. To do this, open the Settings app, tap Display, select Screen mode, and choose the mode that best fits your needs. If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Spots on screen unresponsive with touch sometimes
on August 24, 2024
Posted by: Mike W
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
The trading water smooth. But some corner spots on the topleft and lower left screen of the new unit sometimes don't respond with fingers. Initially I thought it was because I placed a protective cover over the screen. But these areas remain unresponsive after I peeled off the screen protector.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dorothy
from Hicksville
Expertise:Intermediate
Verified Purchase:Yes
I ordered a new phone and it came a day earlier than expected
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect size
on August 21, 2024
Posted by: Phoneaddict
from Kentucky
Expertise:Intermediate
Fabulous phone. Perfect size. Great battery life. But the phone was glitchy so I returned it. Been on the s23 ultra for almost a year and wanted a more small hand friendly lighter phone. Done all the updates required but ended up going back to my 23 ultra.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US