Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - White
Average customer rating
4.6
(3,358 Reviews)
Rating breakdown 3,358 reviews
5 Stars
2,595
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB F741U Unlocked - White
Posted by: Lhso
from Indianapolis, IN
Expertise:Intermediate
Verified Purchase:Yes
Fantastic!!! Absolutely have no words to describe it, its definitely worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, January 3, 2025
Hello Lhso,
We are thrilled that you are enjoying your Galaxy Z Flip6! Our goal was to continue the movement of innovation and bring it to you. We hope you're loving the improved display and longer-lasting battery. We aimed to think outside the box with this device, and we’re glad you are benefiting from it. Thank you for being a part of the Samsung team!
-Ty
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We are thrilled that you are enjoying your Galaxy Z Flip6! Our goal was to continue the movement of innovation and bring it to you. We hope you're loving the improved display and longer-lasting battery. We aimed to think outside the box with this device, and we’re glad you are benefiting from it. Thank you for being a part of the Samsung team!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: MSV6
from CA
Expertise:Intermediate
Verified Purchase:Yes
I've gone from the Flip 3 to 5 to the 6 and they continue to improve. I've had no issues with any of them. Loving the new front screen features. Runs smooth, Bluetooth connection is wider? Distance. Long battery life. Screen heating is minimal and that's when I'm charging, running GPS, music and Hotspot at the same time. Helps to leave it unfolded. Overall, great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Somya
Verified Purchase:Yes
Everything is working well, but battery is draining pretty fast.
And it's like just a month i have bought this phone.
And it's like just a month i have bought this phone.
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Somya! We're glad to hear that you're enjoying many of its features. However, we understand your concerns about the battery life, especially after just one month of use. The Galaxy Z Flip6 has a non-removable battery with a capacity of 4000 mAh. It offers up to 19 hours of internet usage time on LTE and up to 20 hours on Wi-Fi. Additionally, you can expect up to 68 hours of audio playback time and up to 23 hours of video playback time when using wireless functionality. To help improve your battery performance, we recommend a few helpful steps. First, check your app usage by going to Settings > Battery and device care > Battery > App power management, which will show you which apps are consuming the most power. You might consider restricting background activity for those apps. Additionally, enabling Power Saving Mode under Settings > Battery and Device Care> Battery can extend your battery life, especially in critical moments. Adjusting your display settings, such as lowering the brightness or using adaptive brightness found in Settings > Display, can also make a significant difference. Lastly, ensure that your device is updated to the latest software by checking Settings > Software update, as updates can bring optimizations that improve battery performance. Check out the links attached for additional options to help optimize your phone's battery performance. If you continue to experience this, please don’t hesitate to reach out to us at Samsung Support for additional assistance. We’re here to help you get the most out of your Galaxy Z Flip6! -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
2
Cool phone; bad reception compared to old phone
on January 4, 2025
Posted by: Chris
from Santa barbara CA
Expertise:Expert
Verified Purchase:Yes
I had the s23+ before this and had no problem with cell reception in my area. It's odd I barely get signal with this phone now. Not sure if it's because of the hardware or not.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R, January 7, 2025
Hi Chris,
Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Thank you for sharing your experience about your reception on your new Galaxy Z Flip6. If your Galaxy phone is experiencing low or no signal at all, you may be unable to connect to the internet, and your ability to make or receive phone calls may be limited.
There could be several reasons for this to be happening, and some simple troubleshooting steps may help. First, verify your account and services. Ensure your account is active and that you haven't reached any usage limits. If you have recently made changes to your service, such as switching carriers or upgrading your plan or phone, please contact your carrier to confirm that everything is correct on their end.
We will provide a link to an article that includes more details on other methods you can try to improve your reception like reseting your phone, or checking your setting and ann new accessories you may be using with your device. If you would like further assistance, we are always here to help. Please feel free to reach out to one of our knowledgeable members of the Samsung Support Team via phone or chat.
Thank you for your feedback, and thank you for being a part of the Samsung team.
Samsung phone has poor signal and cannot use data or make calls
-Ty
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Written by a customer while visiting Samsung US
Posted by: Lanjim
from Rockies
Expertise:Expert
Verified Purchase:Yes
The best version to date. Better in every way. Some additional camera zoom would be appreciated.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Amanda B
Verified Purchase:Yes
I upgraded from the 5 and even though it looks identical there are improvements. Camera is the most significant upgrade.
I would recommend this to a friend!
Features
4
Response from Samsung USBy R&R Team, January 6, 2025
Thanks for sharing your experience with the Galaxy Z Flip6, Amanda! We’re thrilled to hear that you made the upgrade from the Flip 5. It's great that you’ve noticed the improvements despite the familiar design. The enhanced camera feature is indeed one of the standout upgrades, allowing for stunning photo and video quality. With advanced photography features and improved low-light performance, capturing those special moments has never been easier. We designed the Flip6 to empower creativity, and it’s wonderful to see users like you enjoying the benefits. If you have any more thoughts or questions about your new device, feel free to share them with us at Samsung Support. We love hearing from our customers! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Use evaluation
on January 6, 2025
Posted by: Zia cha
from New York,NY,DENVER
Expertise:Beginner
Quick reflexes Good-looking appearance Use agility
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rina
from Baltimore
Verified Purchase:Yes
I absolutely love to phone but the fatal flaw is that the camera malfunctioned and I've struggled to get it to work again only after 2weeks of having it. I've also been left on read like 4 times while trying to sort this issue out with samsung techs. The issue was never fixed and i haven't heard anything back. Literally my worst experience by far
Performance
1
Design
5
Response from Samsung USBy R&R, January 7, 2025
Hello Rina,
We want to express our gratitude for taking the time to share your experience with your Galaxy Z Flip6 device. We're pleased to hear that your overall experience with your phone has been positive.
When it comes to your camera, we’d like to provide some troubleshooting steps. One option you can try is to reset the Camera app settings. To do this, swipe to the settings option in the Camera app, tap on "Reset settings," and then confirm by tapping "Reset." This action will revert the Camera app to its default settings, which may resolve the error. Additionally, checking for software updates can also be beneficial, and we'll provide a link with more information below.
Please note that Samsung products come with a warranty against manufacturing defects in materials and workmanship for a period of 12 months, as specified for each product. For eligible devices, you can also opt for additional coverage through Samsung Care+, which offers extended protection and extra support.
We have partnered with uBreakiFix as an authorized Samsung repair location. There are over 600 locations in the U.S. where technicians are ready to assess your device and help diagnose why the camera isn’t performing as expected.
As always, our Samsung Support Team is here for you. You can reach us at 1-800-SAMSUNG, where our skilled team members will be happy to assist further and discuss potential options and work on troubleshooting.
Thank you once again for reaching out, and we appreciate you for being a valued member of the Samsung community.
Issues with Camera app on Samsung phone or tablet
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
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We want to express our gratitude for taking the time to share your experience with your Galaxy Z Flip6 device. We're pleased to hear that your overall experience with your phone has been positive.
When it comes to your camera, we’d like to provide some troubleshooting steps. One option you can try is to reset the Camera app settings. To do this, swipe to the settings option in the Camera app, tap on "Reset settings," and then confirm by tapping "Reset." This action will revert the Camera app to its default settings, which may resolve the error. Additionally, checking for software updates can also be beneficial, and we'll provide a link with more information below.
Please note that Samsung products come with a warranty against manufacturing defects in materials and workmanship for a period of 12 months, as specified for each product. For eligible devices, you can also opt for additional coverage through Samsung Care+, which offers extended protection and extra support.
We have partnered with uBreakiFix as an authorized Samsung repair location. There are over 600 locations in the U.S. where technicians are ready to assess your device and help diagnose why the camera isn’t performing as expected.
As always, our Samsung Support Team is here for you. You can reach us at 1-800-SAMSUNG, where our skilled team members will be happy to assist further and discuss potential options and work on troubleshooting.
Thank you once again for reaching out, and we appreciate you for being a valued member of the Samsung community.
Issues with Camera app on Samsung phone or tablet
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US