Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.6 out of 5
4.6
(271 Reviews)
Open Ratings Snapshot
Rating breakdown 271 reviews
5 Stars
209
4 Stars
35
3 Stars
13
2 Stars
7
1 Star
7
92%of customers recommend this product. 
(
179 out of 195
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
5 out of 5
5
Can't beat Samsung Galaxy!
on February 27, 2025
Posted by: Jessi
Expertise:Intermediate
Verified Purchase:Yes
Love it. Super user friendly and fast. Was very easy to transfer my old data and files over and quick to set up.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S24+ review
on March 3, 2025
Posted by: Pegasus8264
from Denver, Colorado
Verified Purchase:Yes
I love this phone. It's a much faster operating system than my last phone. So far the main thing I dislike are the buttons on the right side of the phone. I'm constantly accidentally hitting them. Other than that I would really prefer the fingerprint recognition on the camera lens instead of the screen. It constantly doesn't recognize.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2025
Hi there Pegasus8264, we appreciate you sharing your thoughts about your Samsung Galaxy S24+. We are happy to hear you are overall pleased with your usage of your new phone. We have provided a link to an article to help you with the fingerprint reader not operating as expected. We understand changes to the configuration of your device can take some time to adjust to the feelof it in your hand and usage. We have provided a link to the Samsung Support Team if you haev any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Durable and fast
on March 7, 2025
Posted by: Cosmical
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
I've used Samsung Galaxy phones for several years and this one like many in the past is very durable very fast at all operations.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
9/10
on March 11, 2025
Posted by: Julipy
from Washington
Expertise:Intermediate
Verified Purchase:Yes
Great except the camre stops working randomly sometimes
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good quality!
on March 13, 2025
Posted by: Garfield
Verified Purchase:Yes
Like the fact that i have a lot of space on the phone and the apps are easy-to-use
Design
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
New update sucks
on May 4, 2025
Posted by: Dee07
from California
Expertise:Intermediate
I have always had galaxys and loved them but I have the new update for the settings and notifications pulldown. HATE IT
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2025
Hi there Dee07, we appreciate your feedback on your Samsung Galaxy S24+. We know that new updates can come with a learning curve as you adjust your usage to the changes that have been made. We appreciate you sharing your thoughts as we continue to update our operating system and strive to provide the best security and usage experiences to our customers. Please, don't hesitate to reach out to us again any time you have questions, or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Should have kept my S20 FE
on May 20, 2025
Posted by: Dissatisfied Owner
Expertise:Intermediate
This phone has had a failed display (green lines) that was covered under warranty (no physical damage ever to phone)
The replaced screen has now begun to flicker. Once again, without physical damage but now out of Samsung warranty.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 20, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S24+. We understand how important an uninterrupted usage of your device is to you. We have provided a link to the Samsung Support Team to offer any and all options available to you to resolve this frustration with the display of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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