Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.6
(271 Reviews)
Rating breakdown 271 reviews
5 Stars
209
4 Stars
35
3 Stars
13
2 Stars
7
1 Star
7
92%of customers recommend this product.
(
179 out of
195)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Posted by: My S24
Verified Purchase:Yes
Great new features and an easy conversion from my old phone.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: Miro
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Very good phone, I just upgraded from Samsung S 22+5G . This one has better battery , 12 GB RAM, Snapdragon processor, and few more things like camera, phone size, etc. I can highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike T
Verified Purchase:Yes
Perfection. This phone is just the right size, has plenty of storage and some of the AI features are quite handy. Haven't explored all the AI features, and may not need some of them, but a couple are good enough for me, and a certain upgrade from my previous Samsung model.
Samsung also makes it very easy with their trade in program. You can purchase an unlocked phone directly through them, and not have to go through your carrier. This is an awesome option, and saves from the carrier loaded bloatware that they install. They give you a decent price for your trade in, assuming it is in good condition, and after they analyze it's condition.
If you are switching from another Samsung model. the Smart Switch feature is really great to move everything over. I have lost a lot of information in the past when switching over to a new phone with the carrier's backup and restore process.
The battery on this thing is amazing. If you turn on the battery saver mode, it shuts down certain apps from running in the background, and then this phone has an incredible stand by time.
The only thing I really wish they included on this phone, is the LED notification indicator light. It was quite nice to be able to determine from across the room if you have a notification, and what type based on the color of the LED. Handy for some who work with their hands and can't be checking their phone for missed notifications that may potentially be a new customer.
The camera and the AI features for photo edits are amazing. Still digging into some of the newer features with it, but liking the ones I have discovered so far.
Overall, a great phone and great purchase.
Samsung also makes it very easy with their trade in program. You can purchase an unlocked phone directly through them, and not have to go through your carrier. This is an awesome option, and saves from the carrier loaded bloatware that they install. They give you a decent price for your trade in, assuming it is in good condition, and after they analyze it's condition.
If you are switching from another Samsung model. the Smart Switch feature is really great to move everything over. I have lost a lot of information in the past when switching over to a new phone with the carrier's backup and restore process.
The battery on this thing is amazing. If you turn on the battery saver mode, it shuts down certain apps from running in the background, and then this phone has an incredible stand by time.
The only thing I really wish they included on this phone, is the LED notification indicator light. It was quite nice to be able to determine from across the room if you have a notification, and what type based on the color of the LED. Handy for some who work with their hands and can't be checking their phone for missed notifications that may potentially be a new customer.
The camera and the AI features for photo edits are amazing. Still digging into some of the newer features with it, but liking the ones I have discovered so far.
Overall, a great phone and great purchase.
Response from Samsung USBy R&R Team, January 23, 2025
Hey there Mike T, thank you for sharing your thoughts about your Samsung Galaxy S24+. We are so happy toh ear how pleased you are with your new phone, and we would love to help you best align your device to your needs. If you are looking for a signal that you can see from across the room for your notifications, we recommend using the edge lighting seting that you can find in your notifications. You can do this in Notifications, notification pop-up style, and under brief you will find this setting. We have provided a link to the Samsung Support Team if you have any questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S24+ not a Quality device, I would not recommend
on January 20, 2025
Posted by: Anonymous
from Chicago IL
Expertise:Expert
Verified Purchase:Yes
The S24+ is not a quality device, In the 30 days I have owned this device I have experienced many technical issues. The basic function of receiving texts works on an inconsistent basis, I have more than two updates on a device that is Samsung's latest model. the data transfer didn't worked as expected I had to complete the process three times before all of my data was transferred from my previous device (Samsung).
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, January 21, 2025
Hi there Sherman Hammons, thank you for sharing your feedback on your Samsung Galaxy S24+. We completely understand how valuable your text messages are to you and needing to know that you are receiving them and able to send them reliably. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team if any additioanl frustrations arise, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Retired Lady
Verified Purchase:Yes
I'm both glad to return to a regular Galaxy phone and sad to lose my Galaxy Zfold 4 wide view. I chose the 24+ because it fits into my budget better.
Response from Samsung USBy R&R Team, January 23, 2025
Hello Retired Lady, we appreciate you sharing your thoughts about your Samsung Galaxy S24+ with us. We are so happy tohear that you have been so pleased with the trade in of your previous device, and the inital usage of your new phone. We hope you'll reach out to us again in the future if you have any questions, or would like to share additional thoughts about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Adam
from CA
Expertise:Expert
Verified Purchase:Yes
Great mobile phone, i always use samsung from 2010
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 22, 2025
Hey Adam, we appreciate you sharing your thoughts about your Samsung Galaxy S24+ with us. We are so happy to hear how pleased you are with so many of our devices, and that you are finding your new phone to be so amazing for your daily use. We have provided a link to your full device manual to help you disover all of the capabilities, including Galaxy AI. We have also provided a link to the Samsung Support Team to answer any questions that arise with your discovery of your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s24
on January 22, 2025
Posted by: amir
Expertise:Expert
shopping in my phone for and Samsung s24 Unlocked me
Written by a customer while visiting Samsung US
Posted by: Dave Bidwell
from California
Verified Purchase:Yes
I had people warn me that I wouldn't get my credit for sending my phone back, but I'm happy to say, they did exactly as promised. I did my best to follow the instructions and also kept good records and pictures of the progress. It was a good experience overall and I will recommend Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US