Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,107 Reviews)
Rating breakdown 5,107 reviews
5 Stars
3,998
4 Stars
841
3 Stars
179
2 Stars
43
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
3
Great hardware, frustrating AI can't be disabled
on June 1, 2026
Posted by: CriticOwl
[This review was collected as part of a promotion.] I loved Samsung Galaxy phones for their hardware. It's extremely well made with a premium feel and touches. Sadly, the software keeps getting worse with each update. I find myself using my Galaxy S24 more now than my Galaxy S25 due to the AI and Samsung specific changes to Android.
Value
3
Response from Samsung USBy R&R Team, June 3, 2026
Hey there CriticOwl, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We understand upgrading to a new device with new features can come with a learning curve that causes frustration as you work to align the settings to your preferences. We have provided a link to the complete manual to help you align the settings to your usage, and disable the features you are not interested in using. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great! I have no complaints!
on June 5, 2026
Posted by: Mel1572
[This review was collected as part of a promotion.] Galaxy AI answers all my questions in an easy understandable response. I really use more than I ever thought I would. It is especially helpful when I ask medical questions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on June 6, 2026
Posted by: 5dollar
[This review was collected as part of a promotion.] This phone is everything I need and more. Galaxy AI is easy to use and does everything I need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is durable,light and ai is dependable
on June 8, 2026
Posted by: N8ive76
[This review was collected as part of a promotion.] This devices a.i is very accurate with info and has features that scream very high tech. I would recommend this device to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on June 10, 2026
Posted by: LovinLife
[This review was collected as part of a promotion.] I love my Galaxy s25. It's so easy to use. Everything i need is right there. It loads whatever I'm looking for so quickly. Web sites, movies, music. AI is fantastic. I was purposely staying away, scared of it. OMG its been so helpful. I cant live without it now. My emails read like I'm a professional person and i get better responses. It's planned out diabetic friendly meals for me. Love my phone. Love AI
Value
5
Written by a customer while visiting Samsung US
Posted by: PPPP
from New York
Expertise:Expert
Verified Purchase:Yes
I took photos during my daughter's baby shower and the phone got way too warm for my liking and the battery doesn't seem to last as long as it should
Performance
3
Response from Samsung USBy R&R Team, June 10, 2026
Hi there PPPP, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the prolonged usage of your device while being comfortable in your hand is to you every day. We have provided links to resources to help you troubleshoot the temperature and maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 11, 2026
Posted by: Myphone707
[This review was collected as part of a promotion.] The galaxy ai is very useful and the camera is nice and clear. Great device overall. Haven't had any troubles at all with my device. I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly happy
on June 13, 2026
Posted by: Bossy1one
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy S25. The AI features are my favorite part of the phone. I love that it tracks my steps and helps me stay organized throughout the day. Being able to talk to it and have it help me do things makes it feel like having a personal assistant right in my pocket.
The AI tools make everyday tasks easier, whether I'm looking up information, managing my schedule, or staying on top of reminders. It honestly feels like carrying around a mini computer and organizer wherever I go.
The only thing I don't like is the size. I wish it were a little bigger because sometimes the screen feels too small for everything the phone can do.
Overall, I'm very happy with my Galaxy S25 and would definitely recommend it to anyone looking for a smart, powerful phone with great AI features.
The AI tools make everyday tasks easier, whether I'm looking up information, managing my schedule, or staying on top of reminders. It honestly feels like carrying around a mini computer and organizer wherever I go.
The only thing I don't like is the size. I wish it were a little bigger because sometimes the screen feels too small for everything the phone can do.
Overall, I'm very happy with my Galaxy S25 and would definitely recommend it to anyone looking for a smart, powerful phone with great AI features.
Value
4
Written by a customer while visiting Samsung US