Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,107 Reviews)
Open Ratings Snapshot
Rating breakdown 5,107 reviews
5 Stars
3,998
4 Stars
841
3 Stars
179
2 Stars
43
1 Star
46
88%of customers recommend this product. 
(
141 out of 161
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
Efficient and Operationally Savvy
on May 7, 2026
Posted by: Watzjul
[This review was collected as part of a promotion.] I am impressed with how user friendly my S25 has been thus far. The Galaxy AI feature has added an additional layer of optimal efficiency that surprised me. I find it helpful when navigating different apps, using the clipboard function in the keyboard, editing pictures, and looking for web results. I like how fast the phone processor is when searching the web, and downloading apps.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is a very good product
on May 11, 2026
Posted by: noronorvik
[This review was collected as part of a promotion.] A very good and practical product with speed and many features.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung galaxy phone I've owned
on May 15, 2026
Posted by: Jm305187
[This review was collected as part of a promotion.] This phone ai features are awesome so far the best Samsung galaxy phone I've owned
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on May 16, 2026
Posted by: Kat1979
[This review was collected as part of a promotion.] I love this phone it is so easy to use and navigate I love creating one of a kind images with Galaxy AI I bought this phone over a year ago and I am still just as happy with the product as the day I bought it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Would not purchase again..
on May 17, 2026
Posted by: JazzyJ
[This review was collected as part of a promotion.] I have had issues with my device since i got it. Its very glitchy and slow. The camera has always been blurry and half the time i do not pass when taking a clear photo of my DL for different things. Overall very disappointed with it. Maybe GALAXY AI COULD TROUBLESHOIT IF SOMETHING IS INFACT WRONG WITH IT...
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 18, 2026
Hi JazzyJ, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how distressing it is when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed of your device, troubleshoot the blurry photos you mention experiencing, and discover the ways you can use Galaxy AI and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you any time you have questions, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Has so many new features I'm still learning
on May 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Everyday I find something else in the new features of my S25. Features I didn't know about. Samsung, I'll continue to be a Galaxy User for life.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best so far
on May 22, 2026
Posted by: Triple6
[This review was collected as part of a promotion.] Galaxy AI is awesome. It feels more like an assistant than a phone. When I'm at with i have to orange it in the breakroom. I actually smile when i walk in and see it charged. I do everything on here i connect a keyboard and don't Even use my tablet or laptop or desktop anymore.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Over engineered, go back to basics.
on May 24, 2026
Posted by: Scrimmy
[This review was collected as part of a promotion.] I hate AI hate technology. I want to just go back to an ultimate minimalist society where over stimulated. As it is, you guys are on the AI bandwagon. Like everyone else, i'm telling you that it's not that you need to go back and focus on the human element.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 27, 2026
Hi there Scrimmy, we appreciate your feedback on your Samsung Galaxy S25. We know how important the ability to customize your device to your preferences is to you. We have provided a link to the complete manual to help you adjust the settings and disable any features you may not be interested in using on your device. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 601-608 of 5107 results 
<< 1 ... 74 75 76 77 78 ... 639 >>