Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,107 Reviews)
Rating breakdown 5,107 reviews
5 Stars
3,998
4 Stars
841
3 Stars
179
2 Stars
43
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Samsung is just the best!
on June 22, 2026
Posted by: ZeeTech
[This review was collected as part of a promotion.] Since cellphones were invented I've had nothing but Samsung and the S25 is just practically, organized, and the new features that come out with every new phone is just amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Durable structure
on June 22, 2026
Posted by: Fallenin2love
[This review was collected as part of a promotion.] I am writing this review based on my personal experience with the Samsung Galaxy S25. Overall, I am very disappointed with this device. My primary frustrations stem from the lack of a wired headphone jack and the absence of an expandable SD card slot. Because the internal storage is so limited, I am constantly forced to transfer data to my computer just to free up space. Additionally, the phone runs incredibly hot—sometimes to the point where it is uncomfortable to hold—and the battery drains rapidly. Because of these performance issues, I am already looking to replace it. The only saving grace is its impressive durability; despite a few clumsy drops, the phone hasn't scratched, shattered, or broken. Aside from its tough build, however, I cannot recommend this phone.
Value
2
Response from Samsung USBy R&R Team, June 23, 2026
Hi there Fallenin2love, thank you for your feedback on your Samsung Galaxy S25. We completely understand how disappointing it can be when your device is not meeting your expectations. You are able to use your favorite wired headphones with an adapter you can plug in to your charging port. We have provided links to articles to help you maximize the battery life and troubleshoot the temperature of your device at your convenience. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions about storage expansion options available to you. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone in general
on June 22, 2026
Posted by: Leggoless
[This review was collected as part of a promotion.] The S25 is a great phone, with its camera, screen and price for it all. Overall it combined several aspects perfectally. For example, the Galaxy AI works with the camera to enhance and create stunning photos. It really takes the user experience to a whole new level.
Value
4
Written by a customer while visiting Samsung US