Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,107 Reviews)
Rating breakdown 5,107 reviews
5 Stars
3,998
4 Stars
841
3 Stars
179
2 Stars
43
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
1
It keeps freezing up and powering off
on August 23, 2025
Posted by: Wishfulthinking143
[This review was collected as part of a promotion.] The Galaxy AI feature is not working properly the phone freezes up and Powers down and the battery will not charge fully I didn't purchase insurance so I'm stuck with a non operational phone. It did work for the first 24 hours that it was activated it was extremely fast for gaming and online
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello Wishfulthinking143, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We know how frustrating it is to have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the freezing and charging frustrations you mention experiencing. We have also shared a link to the Samsung Support Team and your warranty information to offer additional options for resolution if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Facebook
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Samsung Warranty
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
4
Has a great camera
on August 23, 2025
Posted by: Dontknowyou
[This review was collected as part of a promotion.] I don't use AI much I cant figure it out for most things.
... Most of the time, I can't remember how to get to it..
... Most of the time, I can't remember how to get to it..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy S25.
on August 24, 2025
Posted by: AlexYaWon
[This review was collected as part of a promotion.] I upgraded to the S25 from the S22 and I love it. It is a lot more integrated with Galaxy AI, has better cameras, and is just completely better over all. It is an amazing phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No Notes from me
on August 24, 2025
Posted by: Alaskagrown312
[This review was collected as part of a promotion.] Much much better than my last galaxy s 21. Incredible display, insane sound quality, and such a good camera. Plus the hand feel is so much better. 10/1o.
The Galaxy AI is just an added bonus
Value
5
Written by a customer while visiting Samsung US
Posted by: Tardus5
Verified Purchase:Yes
I really like the S25. First its the overall size on an S8. The AI for photo enhancement is excellent.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Rina
Verified Purchase:Yes
I bought the galaxy S25 because my galaxy flip z6 broke, the screen went black and wouldn't turn on. So I kinda move back in to a single piece phone instead of flip phone. I picked the color coral red, it's pretty and like that it's not too big and not too small just perfect for my hands. Other feature that I also like is that it allows you to have a finger or thumb print for unlocking the phone. Camera is great as always and the battery life too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
Without quoting technical specifications, the performance and improved features of the S25 are worth the move to upgrade. Fast charging time, smoother scrolling and a more responsive interface, are all desirable attributes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Happy with my new S25 galaxy
on September 7, 2025
Posted by: KittyBrasil
[This review was collected as part of a promotion.] I am happy with my new S25. The best part is how incredibly light it feels in my hand. It's like holding a feather, honestly! And let me tell you, this thing is lightning fast. Apps open instantly, and everything runs super smoothly. I was a bit hesitant at first, but I'm so glad I took the plunge and bought it. I'm not sure why anyone would buy anything else. It's the best phone I've ever owned, for sure.
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there KittyBrasil, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are so thrilled with the usage of your new device, and the feel of the phone in your hand. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US