Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,107 Reviews)
Rating breakdown 5,107 reviews
5 Stars
3,998
4 Stars
841
3 Stars
179
2 Stars
43
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
5
S25 is a step up from the rest.
on June 1, 2026
Posted by: MamaLala
[This review was collected as part of a promotion.] I love this phone. The Galaxy AI has so many useful features. I’ve had it for several months now, and I’m still discovering new things my Galaxy can do. The Writing Assist feature is a lifesaver. I usually write well, but I make silly typos that can completely ruin the message I’m trying to send. Now those mistakes are fixed quickly before I hit send. The Live Transcribe feature also comes in handy during important morning meetings. And at family celebrations, I take tons of pictures, but many of them usually aren’t good enough to share. The photo editing tools on my Samsung can turn ordinary pictures into something that looks like a work of art.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and picture quality
on June 3, 2026
Posted by: Crystalf
[This review was collected as part of a promotion.] I absolutely love all the features it offers, its not super small and its perfect for my hands. Works amazing.
Picture quality is amazing as well.
Picture quality is amazing as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
You better get you one of these!!
on June 5, 2026
Posted by: DOEDOE
[This review was collected as part of a promotion.] I love this phone so much. And with my busy hectic life, it makes things easy for me. At the snap of a command or just the push of a button. This phone is absolutely is one of the best phones that i have ever bought and I don't believe that I could live without it. In samsung phones are the only ones I buy....Especially now with all the new upgrades and apps that you can add to your phone, like the galaxy..AI.. it makes things so interesting and fun for me....I can turn pictures into whatever it is that i want,I can make them talk,dance,Tell a funny joke, and so much more. And i have in my possession the best phone for the job. So what are you waiting for , you should have already had it As of yesterday, so go..GO..NOW and get you a brand new S25 i promised you will not be disappointed. You'll be just as pleased as I am. Also I will rock this phone till I can't rock it...NO MORE. Till there is no more left of it...2 rock!!..LoL...from a very satisfied customer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 phones are great
on June 10, 2026
Posted by: Ash5374
[This review was collected as part of a promotion.] I love it. Nice camera and every other function of it are perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very lightweight for a phone.
on June 13, 2026
Posted by: Rose7766
[This review was collected as part of a promotion.] Nice to have to use on a daily basis and great for all the features this has..Remember the phone case to protect this phone soo lightweight.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed with S25
on June 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Extremely unhappy with S25.The phone constantly freezes making it frustrating to use on a daily basis. The touch sensor doesnt respond ill tap on something and nothing happens. Basic functionality is also lacking i can't easily pull down the notification panel without unlocking my phone just to check on simple things location, wifi, flashlight, sound,brightness controls..that's incredibly inconvenient. The phone behaves unpredictability pages randomly open to something without me intending to.
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Value
2
Response from Samsung USBy R&R Team, June 25, 2026
Hi there Nunaluna, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your usage of your device is interrupted in some way, and we would love to help you maximize your experience with your device. We have provided links to articles to help you troubleshoot the freezing and display sensitivity of your device at your convenience. We have also shared links to the complete manual and the Samsung Support Team to assist you with different setting options and storage expansion, as well as offering additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade from ZFlip
on February 9, 2025
Posted by: SummerM
[This review was collected as part of a promotion.] I am very happy with the S25. The photo editing AI is incredible. I find the Now Brief every morning very helpful. Thw only thing I'm not completely satisfied with is the fingerprint reader. It does not work as easily and quickly as having it on the button on the side like the Zflip. Could be because I have small hands, but it doesn't work unless I hold the phone with my left hand and press my right thumb flat from the front. I've tried resetting it, but still doesn't work effectively.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super smart phone
on February 11, 2025
Posted by: Vivienne
[This review was collected as part of a promotion.] Great quality pics, AI built in super smart.
Very satisfied with my new phone.
Very satisfied with my new phone.
Value
5
Written by a customer while visiting Samsung US