Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,338 Reviews)
Rating breakdown 2,338 reviews
5 Stars
1,754
4 Stars
313
3 Stars
96
2 Stars
61
1 Star
114
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
5
Best Refrigerator EVER!
on December 29, 2023
Posted by: M and M s
[This review was collected as part of a promotion.] Love this refrigerator… it has the best amount of space as well as has a water dispenser. For a family of 6 this is the best investment ever!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knocking Noise
on March 25, 2024
Posted by: Frustrated FreezerOwner
After owning freezer for 8 months it started making a knocking sound daily. Service has replaced three parts but it continues to make noise. Talking to help line in India is very frustrating!!
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 26, 2024
We would like to sincerely apologize that this has been your experience with your refrigerator, Andrew. Please know that this is never how we wanted your experience to be. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Based on our records, it appears that you've been in contact with our customer care team towards the resolution. If there is any additional assistance you may require, please do not hesitate to reconnect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
1
Want to return if I can
on May 3, 2024
Posted by: Sjk286
[This review was collected as part of a promotion.] Brand new, leaking from day one. Damaging new floor.
Unable to use it until it's fixed bu tno fixed yet.
Purchased month april 3 . Not able to use it because it's not fixed yet.
Unable to use it until it's fixed bu tno fixed yet.
Purchased month april 3 . Not able to use it because it's not fixed yet.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 6, 2024
Oh no, this is not the kind of experience we want you to have. We hope that you were assisted accordingly and that a resolution was provided in a timely manner. We do apologize for the trouble and inconvenience it has caused you. We're hoping we can make things better and that you'll give us another chance to earn your trust. We welcome criticism and are always willing to lend a hand in resolving any issue. If you need any assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Refrigerator review.
on May 15, 2024
Posted by: Bigal2fly
[This review was collected as part of a promotion.] I designed my kitchen 6 years ago for the Frigidaire professional fridge/frezzer combo. I couldn't purchase them at that point but now that i have, they exceed all expectations. The clean, sleek, stainless design is amazing and the interior specs are perfect for my family of 4. This combo is legit. Thank you!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Buyer Beware
on November 4, 2024
Posted by: NLOALO
Do not purchase this refrigerator because it does not stay cool. My panel says the temperature is between 33-37 degrees but the temperature gauge I placed in it says it ranges from 50-65. The panel has been changed and it still does not stay cool. I have had issues with mine since I purchased it. Now the back wall gets ice on it. This product is expensive and you pay for the appearance, but unfortunately it is very poor quality.
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, November 5, 2024
Thank you for stopping by and taking the time to provide us with a review. We appreciate your honest feedback on our product. Please accept our sincerest apology for all the inconvenience this may have caused you, as this is not the ownership experience we want to leave you with.
We could understand your disappointment; our team will evaluate your review to help in implementing future design improvements to our product lines, as our design and engineering teams are constantly monitoring our brand pages for feedback and experience such as yours for future reference.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
We could understand your disappointment; our team will evaluate your review to help in implementing future design improvements to our product lines, as our design and engineering teams are constantly monitoring our brand pages for feedback and experience such as yours for future reference.
We take great satisfaction in meeting your high standards for quality, and if there is anything we can do to improve your experience or have any specific assistance with the appliance, feel free to connect with us on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unrepairable ice machine leaks and you won't know until your floor is ruined
on December 2, 2024
Posted by: nickname123123
[This review was collected as part of a promotion.] Same issue here as many others. Ice machine leak ruined kitchen flooring. Licensed repair sourced through Frigidaire site says it's a design flaw. Invoice says "This is not repairable. The fill tube is foamed into place from manufacturing."
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 3, 2024
Hello there. We feel the disappointment. We hope you appreciate that a number of things that are out of the manufacturer's control could affect the performance or longevity of an appliance. Our ability to influence what happens to our appliances after they leave our facilities is very limited. We want you to know that we will always be available to assist with any possible options we have. At your convenience, connect with us via Live Chat at frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great new features!
on February 8, 2021
Posted by: Charlotte 2021
[This review was collected as part of a promotion.] We recently upgraded from the older model to this new model. This thing is a beast in such a good way! Things to love: 1) looks amazing, 2) drawers galore, 3) enough room for family of 7, 4) water dispenser is a great addition, 5) bottom shelf slides for easy access. My favorite new feature is the water dispenser that can be pushed in when not in use.
(click to see the video)
Response from frigidaire.comBy Derrick , Online Outreach Specialist, February 15, 2021
Hi, Charlotte 2021! We’re so excited to hear how much you’re loving your appliances. We’re always pleased to learn how our products are working in our customers’ homes. And, your organization skills are top-notch! Thank you so much for taking the time to share your story! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Modern and functional
on March 13, 2021
Posted by: Apattie
[This review was collected as part of a promotion.] We have had this fridge for a couple weeks now and would never choose anything else. Amazing space and fridge room with lots of storage and drawers. Water filler is very convenient and helpful for filling water bottles. Shelves on door can be rearranged as well to fit different size bottles. Nice sleek design and modern look. Fits well in our family home.
(click to see the video)
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 17, 2021
That’s great, Abpattie. Thank you for sharing your story. We love seeing how perfectly “the twins” have fit into your home! And, we’re more excited to learn how much you’re enjoying the ability to customize your units with the SpaceWise® Organization System. Thanks again for taking the time to share your story. -Derrick
Written by a customer while visiting frigidaire.com