Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,338 Reviews)
Rating breakdown 2,338 reviews
5 Stars
1,754
4 Stars
313
3 Stars
96
2 Stars
61
1 Star
114
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
1
Awful
on November 11, 2022
Posted by: DONIT
[This review was collected as part of a promotion.] Brand new and started to vibrate violently a couple times a day. Service replaced two boards and it’s still vibrating. Now they tell me they have to replace the entire compressor. I will never buy this brand again.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, November 14, 2022
Hello DONIT! We regret to hear that this has been your experience with your new refrigerator. It is a great pleasure to hear that our certified technicians are working with you to resolve this issue. We see that this is a recent concern and if the repair does not resolve your concerns, please do not hesitate to reach back out to us. We are here to help! -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks amazing
on December 27, 2022
Posted by: Ald_abbey
[This review was collected as part of a promotion.] Love the look and looks great in our new kitchen BUT started making an awful sound the day after we plugged it in and now we need new everything that makes you refrigerator cool. Our food is freezing on the bottom half and not cool enough on top shelves.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 3, 2023
Hello Ald_abbey! Thank you for sharing your experience with us! Hopefully, you will give us another try to get things right! We see you have been in touch with us regarding your concerns with your refrigerator and service has been scheduled. We trust that our technicians will work to ensure that you have an appliance operating properly. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 2, 2023
Posted by: HTatlor
[This review was collected as part of a promotion.] We love this fridge and the new updates, we had the last model, iits had multiple issues in the 3 years we’ve had it so we finally bought a new on and of course had to buy a new freezer too since we have them side by side and the size changed. Hopefully this new model is better than the last!
Written by a customer while visiting frigidaire.com
Customer Rating
5
I love this refrigerator!
on February 10, 2023
Posted by: southern prof
[This review was collected as part of a promotion.] I am so thrilled we incorporated the Frigidaire Single door fridge in our kitchen/main floor remodel. It is gorgeous. Everyone comments on our separate fridge and freezers set up. The fridge works like a dream it is very quiet. There is so much storage. I cannot recommend this appliance strongly enough.
Written by a customer while visiting frigidaire.com
Customer Rating
5
just what I wanted
on May 5, 2023
Posted by: Bill Q
[This review was collected as part of a promotion.] this duo performs well and makes the kitchen.
the design is minimalist and substantial. It makes the kitchen.
Opening the doors for ice and water is well worth the like prefer the absence of exterior chaos.
a great value overall and very attractive.
the trim kit is back ordered, but it looks still looks good.
it is well organised and functions well.
I’d buy it again.
the design is minimalist and substantial. It makes the kitchen.
Opening the doors for ice and water is well worth the like prefer the absence of exterior chaos.
a great value overall and very attractive.
the trim kit is back ordered, but it looks still looks good.
it is well organised and functions well.
I’d buy it again.
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT BUY
on May 13, 2023
Posted by: jlefrere
Stay away from this refrigerator. Within in 1 year the compressor and condenser had to be replaced and now it’s making extremely loud noises. And yes I understand fridge can sometimes hum or whirl but this noise is irritating and obnoxious.
Response from frigidaire.comBy Owen, Online Outreach Specialist, May 15, 2023
Hello jlefrere14,
Oh no! We saddened to hear that this has been your experience after replacing the compressor and condenser. We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue in terms of the loud noise that you're experiencing. To discuss this further. You can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
Oh no! We saddened to hear that this has been your experience after replacing the compressor and condenser. We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue in terms of the loud noise that you're experiencing. To discuss this further. You can contact us via Live Chat or phone at (800) 374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist so that we can resolve your concern.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge
on October 16, 2023
Posted by: Rjpjrcpa
[This review was collected as part of a promotion.] I absolutely love this fridge!!! From the internal drinking water dispenser to the incredibly bright lights inside and fantastic storage inside. !
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker
on November 30, 2023
Posted by: Reeves190
[This review was collected as part of a promotion.] Ice maker problems. We purchased this freezer 14 months ago. The ice maker started having problems about 10 months after purchase. I thought it was just a glitch so I turned it off and back on. Yesterday I found a significant amount of water seeping from underneath the cabinets. Hopefully there is not major water damage to the hardwood floors and cabinets.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 4, 2023
We apologize that this has been your experience with your refrigerator for such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com